Desktop Support Engineer

• Great work environment
• Leadership Role

The Job

You will be responsible for:

• Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Excellent communication, relationship-building, and internal customer service skills.
• Willing to work off-hours and weekends when required for projects or emergency support.
• Provide first level contact and problem resolution for customer issues.
• Work with Third Party Vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
• Basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventative maintenance tasks on computers, laptops, and printers.
• Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Provide L1 support to non-network attached printers.
• Hands and feet support for Server, Storage, Backup & Network equipment.
• Experience in troubleshooting basic application issues, and deeper diagnosis under direction from remote teams.

The Profile

• You have at least B2 level of German language proficiency.
• You possess a Degree/Diploma in Computer Science, Engineering, or related field.
• You have at least 1 year of experience, ideally within a Helpdesk/Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of MDM, SCCM, Intune, printer support, and Active Directory.
• You are a strong team player who can manage multiple stakeholders.
• You pay strong attention to detail and deliver work that is of a high standard.
• You enjoy finding creative solutions to problems.

The Employer

Our client is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres, and cloud infrastructures in over 128 countries.

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