Technical Support Specialist

Do you have experience providing technical support to enterprise customers? IC Resources is seeking a Technical Support Specialist to help resolve complex technical challenges for clients using industry-leading 3D and visual effects software.

In this role, you will provide high-level assistance via chat, video calls, and screen-sharing, ensuring a seamless customer experience. You will also collaborate with sales and product teams to improve solutions and enhance overall support.

Key Responsibilities

• Provide enterprise-level technical support through chat, video calls, and troubleshooting sessions.
• Analyse and resolve complex technical issues, working with logs and reproducing reported problems.
• Document recurring issues and collaborate with cross-functional teams to develop long-term solutions.
• Support the sales team during pre-sales meetings, onboarding, and urgent technical requests.
• Create and update internal documentation and external Knowledge Base articles.
• Stay up to date with product updates and industry advancements to provide cutting-edge support.

Required Skills & Experience

• 3+ years in technical support or enterprise-level IT support.
• Familiarity with 3D modelling, VFX, production pipelines, and render farm management.
• Experience with Reprise License Manager, Confluence, Jira, Zendesk, and Microsoft Suite.
• Strong problem-solving and troubleshooting skills under pressure.
• Excellent verbal and written communication skills with a customer-first approach.
• Bonus: Additional European language skills (e.g., German) are a plus.

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