Head of Client Services

MRM is seeking a Head of Client Services to lead our team in Germany. You’ll own and develop our relationship with several key clients whilst playing a pivotal role in identifying and converting opportunities for us to grow.

The Responsibilities:

• Managing several of our largest clients, ensuring their needs are met and expectations exceeded.
• Identifying opportunities to grow relationships, presenting ideas and strategies to key stakeholders.
• Overseeing projects and campaigns for the clients across CX, CRM / Loyalty and Technology.
• Lead and mentor the client services team.
• Play an active role in new business opportunities.

Capabilities:

• Previous experience operating at a similar level working with major clients. Experience with the automotive sector would be advantageous.
• A deep understanding of some or all of our core specialisms; Business & Digital Transformation, CX, CRM, Content and Social Media.
• Proficiency in both German and English.
• Exceptional communication skills.

About Us:

MRM is a global multi-award winning integrated, digital, and direct marketing agency with 40+ offices across North America, Latin America, Europe, the Middle East and Asia-Pacific.

We focus on creating meaningful connections between brands and their customers. We believe this is best achieved when we work with our clients and agencies in a spirit of total collaboration.

This philosophy guides our approach to creating moments that matter to both people and brands. Through data infused insights and engaging creative that is enabled through technology, we build seamless, connected experiences that result in profitable relationships. We do this by operating at the intersection of strategy, creative and data.

As part of McCann World Group and the Interpublic Group, we have all the benefits of being part of a world-class network while retaining the culture and entrepreneurial spirit of a smaller agency.

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