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- Aufgaben: Lead Aeyde’s Operations team, managing order flow and ensuring top-notch customer service.
- Arbeitgeber: Join Aeyde, a trendy footwear brand based in Berlin, known for quality and style.
- Mitarbeitervorteile: Enjoy a 40% employee discount, seasonal gift vouchers, and subsidized transport options.
- Warum dieser Job: Be part of a dynamic team in a modern office, driving efficiency and innovation.
- Gewünschte Qualifikationen: 5+ years in Supply Chain or Operations; strong leadership and project management skills required.
- Andere Informationen: German lessons available for international employees; flexible, start-up mindset encouraged.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Your tasks
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Manage and lead Aeyde’s Operations team across both B2B and D2C businesses – ensuring the team is onboarded, supported and managed to cover entire order flow
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Inbounds: Responsible for D2C & B2B inbound processing including system uploads, communicating inbound to 3PL teams, and processing of book-ins in coordination with the warehouse
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Outbounds: Responsible for coordinating with B2B clients for specific shipping instructions, preparing shipping documents & labels accordingly, submitting to customs office, uploading on client portals, and managing ship-outs with the warehouse/3PL
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Ownership of B2B claims process, such as escalation, resolution, and factory claims with Production Manager
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Manage and support the D2C ops team on shipping, returns & refunds and customer care processes working closely with warehouse and 3PL teams to ensure capacity management (esp during sale seasons)
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Ensure best-in-class convenience and customer service experience along shipping and delivery options, VAS, and easy returns
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Setting-up, owning, reporting and improving SOPs, SLAs and KPIs for both B2B and D2C businesses with internal teams as well as with third parties
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Support the management in streamlining all operations processes and customer service by leveraging a data-driven approach and innovative technologies
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Be commercially driven to improve efficiency and reduce operating costs over time
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Establish and manage senior relationships with all internal and external stakeholders through monthly check-ins, quarterly reviews and site visits
Your profile
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5+ years of experience in the areas Supply Chain Management, Sales Administration, Operations, Logistics or B2B Customer Service
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Academic degree and/or professional training in operations, supply chain management or related business degree
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Demonstrated ability to manage processes based on KPIs and hands-on
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Strong proficiency in G Suite and/or MS Office applications
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Prior work experience in B2B Operations is a strong plus
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Experience with Oracle NetSuite or other ERP systems is a strong plus
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Excellent organization, leadership and time management skills
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Excellent project management skills
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Flexible and hands-on mentality, ability to multitask
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Start-up mindset with a can-do attitude
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Excellent communication skills in English (both verbal and written), German is a plus
Why us?
- A modern office in the center of Berlin.
- Discount of 40% for employees and 10% discount for family and friends of employees.
- Once-per-season gift voucher, to be used on Aeyde footwear and accessories.
- Subsidized Urban Sports Club membership or Berlin Public Transport pass.
- German lessons for international employees.
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Operations & Fulfillment Lead (f/m/d) Arbeitgeber: Aeyde
Kontaktperson:
Aeyde HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Operations & Fulfillment Lead (f/m/d)
✨Tip Number 1
Familiarize yourself with the specific operations and logistics processes that Aeyde uses. Understanding their B2B and D2C workflows will help you speak knowledgeably about how you can contribute to improving efficiency and customer service.
✨Tip Number 2
Highlight your experience with ERP systems, especially Oracle NetSuite, during your conversations. If you have prior experience in B2B operations, be ready to discuss specific examples of how you've managed processes based on KPIs.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Discuss your approach to onboarding and supporting team members, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Demonstrate your data-driven mindset by discussing any innovative technologies or methods you've implemented to streamline operations. This will resonate well with Aeyde's focus on leveraging data for process improvement.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Operations & Fulfillment Lead (f/m/d)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Supply Chain Management, Operations, and Logistics. Use specific examples that demonstrate your ability to manage processes based on KPIs and your hands-on approach.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Aeyde. Discuss how your background aligns with their needs, particularly your experience in B2B operations and your ability to improve efficiency and reduce costs.
Showcase Leadership Skills: Emphasize your leadership and project management skills in both your CV and cover letter. Provide examples of how you've successfully managed teams and processes in previous roles.
Highlight Technical Proficiency: Mention your proficiency in G Suite, MS Office applications, and any experience with ERP systems like Oracle NetSuite. This will show that you have the technical skills necessary for the role.
Wie du dich auf ein Vorstellungsgespräch bei Aeyde vorbereitest
✨Show Your Leadership Skills
As an Operations & Fulfillment Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, especially in high-pressure situations.
✨Demonstrate Your Data-Driven Approach
Highlight your experience with KPIs and how you've used data to improve processes. Be ready to share specific examples of how you've leveraged data to make decisions that enhanced efficiency or reduced costs.
✨Familiarize Yourself with B2B Operations
Since prior work experience in B2B operations is a strong plus, brush up on relevant terminology and processes. Be prepared to discuss your understanding of B2B client relationships and how you would manage them effectively.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to demonstrate your proficiency in both English and German during the interview.
