Technical Tire & Service Analyst / Job Approver

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Technical Tire & Service Analyst / Job Approver

Location:

Cologne, NW, DE

Company: Goodyear

Start something great today. Go Goodyear

Location: Germany/Cologne

Remote work: Hybrid

Organization: Fleet Front Office & Back Office Europe

The opportunity:
We are seeking an Analyst to join our team, preferably located in Iberia, DACH, Italy, or Luxembourg.

Responsibilities include:

• Ensuring the correct and timely approval of jobs entered in FOS (Fleet Online Solutions) by service providers for our Mileage Fleet Mobility customers.
• Verifying that jobs comply with internal rules, criteria, and tire policies outlined in customer contracts.
• Assessing the necessity of jobs and ensuring alignment with organizational and contractual guidelines.
• Monitoring and supporting the automated job approval process, including development and adaptations.
• Manually processing jobs that deviate from predefined rules or contract criteria, analyzing cases, and coordinating next steps with Fleet Service Technicians.

Key Capabilities:

• Ability to collaborate across functions and cultures in multiple geographies.
• Mandatory technical knowledge of tires.
• Experience in a field role (technician, sales, etc.) is advantageous.
• Organized and structured, capable of managing complex processes.
• Strong business acumen, understanding country-specific business nuances.
• Excellent problem-solving and analytical skills.
• Effective communication skills for discussing critical cases with service providers.
• English proficiency is mandatory; additional proficiency in French, Spanish, German, or Italian is a plus.

Goodyear is one of the world\’s largest tire companies, employing about 68,000 people with 53 manufacturing facilities across 20 countries. Its Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, develop cutting-edge products and services. For more information, visit

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