Passenger Service Professional (m/f/diverse) (permanent, multiple positions)

Is working in the service industry your vocation? Do you love being a host? Would you relish experiencing the fascinating airline industry and the atmosphere of an international airport up close? Then join our team and help our passengers enjoy a special travel experience before they even take off!

Tasks

As a Passenger Service Professional (PSP), you will ensure the efficient, service-oriented handling of our passengers and check-in processes at the airport. Your tasks will include:

• Supporting and advising our passengers and our partner airlines
• Assigning seats and processing baggage at the start of the journey
• Securing and checking required travel documents
• Coordinating the boarding process and ensuring punctual departure
• Assisting passengers in the event of lost luggage
• Assisting and advising passengers in the event of flight delays
• Looking after passengers in our lounges

Benefits

• Jobticket / Subsidized public transport
• Holiday / Christmas bonus
• Flight privileges
• Work clothes are provided
• Old-age provision / employee retirement
• Payments layer supplements
• Free parking

Requirements

Open-mindedness and friendliness are essential when working with our passengers. In addition, you should meet the following requirements:

• Completed commercial or service-oriented vocational training or intermediate educational level with at least 2 years of experience in service-oriented professions, or be currently enrolled as a student and have previous experience in a service-oriented profession
• Fluent German (spoken and written), advanced English
• Skill in working with IT applications
• Demonstrate intercultural awareness
• Be composed and diplomatic even in difficult and time-critical situations
• Show a distinct willingness to serve
• No visible tattoos or piercings
• Time management skills
• Take a quick, straightforward approach to problem solving
• Willingness to work in a free annual working time model with alternating early, middle and late shifts on a full or part-time basis and the possibility to place monthly shift requests

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