IT Technician

IT’S NOT JUST A PLACE, IT’S AN EXPERIENCE

JOB SUMMARY

The IT Tech provides support for all designated entities including hardware, software, desktops, servers, networks, and telecommunications.

RESPONSIBILITIES

1. Installing and configuring computer hardware operating systems and applications
2. Monitoring and maintaining computer systems and networks
3. Talking employees through a series of actions, either face to face or over the phone to help set up or resolve issues
4. Troubleshoot system and network issues and diagnose and resolve hardware/software faults
5. Replacing parts as necessary
6. Provide support, including procedural documentation and relevant reports
7. Follow diagrams and written instructions to repair issues or set up a system
8. Support the roll out of new applications
9. Setting up new user accounts and assisting with login issues
10. Prioritizing and managing many open cases at one time
11. Rapidly establishing a good working relationship with end users
12. Testing and evaluating new technologies

QUALIFICATIONS

1. Must be at least 21 years of age
2. Completion of two (2) years of college coursework in computer science, management information systems or a closely related field, supplemented by specialized computer network training or one (1) to three (3) years equivalent work experience required
3. Experience supporting Microsoft Windows clients required
4. Experience in a Help Desk or similar Technology Support environment preferred
5. Experience with PBX, VoIP and Voicemail systems preferred
6. Experience with Windows networking environment including Windows clients, servers, HP and Cisco Switches preferred
7. Experience with wiring schemas including fiber optic preferred
8. Must be able to demonstrate proficiency in Microsoft Windows and Microsoft Office
9. Previous customer service experience preferred
10. Must possess excellent communication skills
11. Must have the ability to deal effectively and interact well with customers, vendors, and employees
12. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
13. Must be resourceful, utilizing all resources that are available to resolve issues
14. Must demonstrate good judgment
15. Must be a team player with strong interpersonal skills
16. Must be able to stand, walk, and move through all areas of the casino/hotel
17. Must be able to lift a minimum of 60 pounds
18. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, and employees
19. Requires on-call, evening, and weekend work in response to needs of the systems being supported

Must be able to obtain/maintain the following:

Preferred, but not required based on experience:

1. A+ Certification
2. Network+
3. MCP (Certified Professional) from Microsoft

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