End User Support (m/f/d)

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

End User Support, IT Operations, Onboarding & VIP Support

OVERVIEW:

To strengthen our experienced team, we’re looking for End User Support to join our Munich office. You’ll be the go-to person for all local IT needs, while collaborating closely with our international IT teams. If you’re a proactive and hands-on person who enjoys solving problems and working in a fast-paced, tech-driven environment – we want to hear from you.

THE CHALLENGE:

1. Provide 1st and 2nd level support to local and remote users (hardware, software, connectivity)
2. Own daily IT operations: laptop setup, software installation, user access provisioning, and permission management
3. Manage end-to-end IT onboarding and offboarding: hardware setup, user account creation/deactivation, access rights and documentation
4. Handle IT equipment procurement, asset tracking, and ensure inventory accuracy
5. Be a reliable and friendly IT presence in the office, ensuring smooth day-to-day operations
6. Build strong relationships with local office management
7. Provide VIP IT support for executives and visitors from other offices
8. Regularly travel to the St. Gallen office to provide on-site support and infrastructure maintenance.
9. Collaborate with global IT teams to support enterprise platforms such as Microsoft 365, Intune, Azure AD (Entra ID), and endpoint protection solutions
10. Create and maintain clear and concise internal IT documentation
11. Contribute actively to service improvement initiatives and internal knowledge sharing

YOUR PROFILE:

1. Proven experience as an End User Support, Desktop Support Technician, or similar role
2. Troubleshooting skills across Windows 10/11, macOS, Linux and common business applications
3. Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online
4. Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus
5. Knowledge of ITSM/ticketing systems such as ServiceNow or Jira
6. Excellent communication and customer service skills – professional, clear, and user-friendly
7. Self-motivated with the ability to take ownership of local IT responsibilities
8. Collaborative team player who enjoys sharing knowledge and supporting remote colleagues
9. Fluent in English; German is a strong plus

OUR OFFER:

1. A collaborative environment with colleagues from all over the world (offices across Europe, Asia, North & South America)
2. Ability to shape your own workday and career via a clearly defined professional and personal development plan
3. We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals
4. A vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants
5. A modern office space and a range of additional employee benefits
6. Regular team-building events

OUR RECRUITMENT PROCESS:

1. Initial Screening: Quick call with our Talent Acquisition Partner to get to know each other
2. Two Technical Interviews: Meet with the hiring team and manager, dive into your expertise, and explore team fit
3. Final Step: Receive feedback and, if successful, an offer!

Location

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