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- Aufgaben: Support customers to maximize value and achieve business goals.
- Arbeitgeber: ICIS connects data and markets for smarter global commodity decisions.
- Mitarbeitervorteile: Enjoy flexible working hours and a healthy work/life balance.
- Warum dieser Job: Join a close-knit team focused on delivering exceptional customer experiences.
- Gewünschte Qualifikationen: 3-5 years of customer-facing experience, fluent in English and German.
- Andere Informationen: We promote innovation and collaboration in a diverse culture.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Customer Success Specialist (m/f/d)
About Us:
ICIS is the global source of Independent Commodity Intelligence Services. We connect data, markets and customers to create a comprehensive, trusted view of the global commodities markets, enabling smarter business decisions that optimize the world’s resources. Our success is based on the strategic value we bring to our customers and customer experience is vital to build long-term relationships and profitability.
About our Team:
Our Customer Success Team are at the forefront of success for our customers, delivering a world-class customer experience. This close-knit team has members that have been with RELX for decades and know all the ins and outs of Risk and beyond.
About the Job:
We are looking for an individual who is able to use their tenacity and initiative to support our customers and assist them to maximize the value from relationships and services to achieve their business goals.
Key Accountabilities:
- Proactively help our customers achieve their desired business outcomes by increasing knowledge of their business models and engaging in value-based conversations.
- Work effectively with account managers to ensure an excellent customer experience, aiming to improve retention, customer satisfaction, and adoption of ICIS products.
- Develop a comprehensive understanding of your accounts and opportunities for engagement.
- Establish relationships with customer contacts and take ownership of delivering engagements.
- Use data to drive effective engagements and monitor impact on customer behavior.
- Work collaboratively as part of the Customer Success team and support incoming projects.
- Gather and share customer feedback to the wider organization.
- Drive innovation to improve the way we work and collaborate with other teams.
Skills and Behaviors:
- Excellent written and verbal communication skills in English and German (B2 or more).
- Able to take initiatives, work on your own as well as part of a team, and manage multiple deadlines.
- Possess excellent time and project management skills.
- Curious and willing to ask questions and challenge the status quo.
- A positive attitude and a passion for delivering exceptional customer service.
- Self-motivated, highly organized, and able to prioritize and multitask.
- 3-5 years of customer-facing experience, ideally in a Customer Success or Account Manager position.
Work in a way that works for you:
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people with numerous wellbeing initiatives.
At ICIS, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to any characteristic protected by law.
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Customer Success Specialist (m/f/d) Arbeitgeber: LexisNexis Risk Solutions
Kontaktperson:
LexisNexis Risk Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Specialist (m/f/d)
✨Tip Number 1
Familiarize yourself with the commodities market and ICIS's role within it. Understanding the industry will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of ICIS on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your ability to drive customer success and share metrics that showcase your impact.
✨Tip Number 4
Showcase your passion for customer service by researching common challenges faced by customers in the commodities sector. Be ready to suggest innovative solutions that could enhance their experience with ICIS.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Specialist (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Specialist position. Understand the key accountabilities and skills required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant customer-facing experience, particularly in Customer Success or Account Management. Emphasize your communication skills in both English and German, as well as any specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's mission. Mention specific examples of how you've helped customers achieve their business goals in previous roles.
Highlight Your Teamwork Skills: Since collaboration is key in this role, make sure to include examples in your application that demonstrate your ability to work effectively within a team. Discuss any experiences where you contributed to a team's success or improved customer engagement through teamwork.
Wie du dich auf ein Vorstellungsgespräch bei LexisNexis Risk Solutions vorbereitest
✨Show Your Customer-Centric Mindset
Demonstrate your passion for delivering exceptional customer service. Share specific examples from your past experiences where you successfully helped customers achieve their business goals.
✨Highlight Your Communication Skills
Since excellent written and verbal communication skills are crucial, prepare to discuss how you've effectively communicated with clients in both English and German. Consider role-playing scenarios to showcase your ability to engage with diverse customer personas.
✨Emphasize Team Collaboration
ICIS values teamwork, so be ready to talk about your experiences working collaboratively with others. Highlight instances where you partnered with account managers or other team members to enhance the customer experience.
✨Prepare for Data-Driven Discussions
As data plays a significant role in driving customer engagements, come prepared to discuss how you've used data to inform your strategies in previous roles. Be ready to share insights on how you monitored customer behavior and adjusted your approach accordingly.
