End User Support mfd

End User Support IT Operations Onboarding & VIP Support

To strengthen our experienced team, we\’re looking for End User Support to join our Munich office. You\’ll be the go-to person for all local IT needs while collaborating closely with our international IT teams. If you\’re a proactive and hands-on person who enjoys solving problems and working in a fast-paced, tech-driven environment, we want to hear from you.

THE CHALLENGE :

• Provide 1st and 2nd level support to local and remote users (hardware, software, connectivity)
• Own daily IT operations: laptop setup, software installation, user access provisioning, and permission management
• Manage end-to-end IT onboarding and offboarding: hardware setup, user account creation/deactivation, access rights, and documentation
• Handle IT equipment procurement, asset tracking, and ensure inventory accuracy
• Be a reliable and friendly IT presence in the office, ensuring smooth day-to-day operations
• Build strong relationships with local office management
• Provide VIP IT support for executives and visitors from other offices
• Regularly travel to the St. Gallen office to provide onsite support and infrastructure maintenance
• Collaborate with global IT teams to support enterprise platforms such as Microsoft 365, Intune, Azure AD (Entra ID), and endpoint protection solutions
• Create and maintain clear and concise internal IT documentation
• Contribute actively to service improvement initiatives and internal knowledge sharing

YOUR PROFILE :

• Proven experience as an End User Support, Desktop Support Technician, or similar role
• Troubleshooting skills across Windows 10/11, macOS, Linux, and common business applications
• Hands-on experience with Microsoft 365, Azure AD / Entra ID, Intune, Exchange Online
• Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus
• Knowledge of ITSM / ticketing systems such as ServiceNow or Jira
• Excellent communication and customer service skills — professional, clear, and user-friendly
• Self-motivated with the ability to take ownership of local IT responsibilities
• Collaborative team player who enjoys sharing knowledge and supporting remote colleagues
• Fluent in English; German is a strong plus

OUR OFFER :

• A collaborative environment with colleagues from all over the world (offices across Europe, Asia, North & South America)
• Opportunity to shape your own workday and career through a clearly defined professional and personal development plan
• A diverse and collaborative global team with a unique spirit committed to achieving our goals
• A vibrant and inclusive community including Women in Tech and Pride groups
• A modern office space and a range of additional employee benefits
• Regular team-building events

OUR RECRUITMENT PROCESS :

• Initial Screening: Quick call with our Talent Acquisition Partner
• Two Technical Interviews: Meet with the hiring team and manager to discuss your expertise and team fit
• Final Step: Receive feedback and, if successful, an offer!

Additional Information :

At Sportradar, we celebrate our diverse group of hardworking employees. We are committed to ensuring equal access to our programs, facilities, and employment opportunities. All qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We encourage you to apply even if you meet most of the requirements; skills evolve over time. If you\’re willing to learn and grow with us, we invite you to join our team!

Remote Work : Employment Type :

Key Skills

Children Activity, Accounts Assistant, Credit Control, Android, Apparel Merchandising, Franchise, Construction Equipment

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