Refa / Refawi (w/m/d) im Kundenservice für Kanzleisoftware

Refa / Refawi (w/m/d) im Kundenservice für Kanzleisoftware

Join us to apply for the Refa / Refawi (w/m/d) im Kundenservice für Kanzleisoftware role at stp.one | Simplify Legal Work .

Job Overview

Brief Description
Are you a legal assistant with a passion for IT? Do you excel at quickly understanding new topics and problems, and are you always looking for ways to automate routine tasks? If so, you are the perfect fit! As a Legal Tech company, we aim to support our clients in the best possible way with our law firm management software \“Advoware\“ .

Your Responsibilities

• Handling customer inquiries at 1st and 2nd level after comprehensive training
• Supporting and advising our clients on the use of our legal tech solutions around Advoware
• Providing solutions to technical and professional questions via phone, email, and remote support
• Recording and documenting customer inquiries in the ticket system
• Collaborating closely with technical support and other project teams

Your Profile

• Completed training as a legal assistant or legal clerk
• Ideally, at least one year of relevant experience with software applications
• Excellent German language skills and proficiency in office software, including MS Office
• A true team player with a service-oriented mindset
• Strong communication skills, able to work independently and responsibly

Your Team

You will be part of the Advoware support team, working from home or visiting one of our locations.

Application Process

• Introduction: A 20-minute chat with our recruiter to align expectations
• First Interview: Meet with our manager to delve deeper into the role and technical topics
• Second Interview: Visit us on-site to meet your future team

Final decision after these steps.

Contact Information

If you have questions, please contact our recruiter:

Alexandra Ferschke
Phone: +49 721 82815-153
Email:
Connect on LinkedIn!

About Us

One Team – IT feels Right here!

We are proud to provide solutions that support a well-functioning legal system, the foundation of our society and economy. About 400 colleagues across various locations collaborate to deliver on our promises. We develop and sell solutions that enable legal professionals to perform their critical work efficiently, fostering trust and lifelong relationships with our customers. Our ambition is to do things right, with integrity and open dialogue, empowering our team to innovate, speak up, and focus on customer centricity and growth.

Your Impact

Join us to become a market leader across Europe. Be yourself, thrive in a supportive environment, and take pride in your role in our success story. Discover how you can make a difference in an organization that values you as an individual and as a vital part of our community.

What We Offer

At stp.one, we value your individuality and contributions. We promote diversity and offer flexible work options, including remote work, innovative workspaces, workcations, and continuous learning opportunities.

Join Us

We believe in the power of our people to shape the future of legal tech and the digital economy. At stp.one, your unique journey meets professional growth. Share knowledge, encourage each other, celebrate team efforts, and cherish our differences.

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