Area Manager Switzerland, Austria, Czech Republic (m/w/d)

Job Description

Tiffany & Co. … the name instills images of true Love, romance and The Blue Box. It is a symbol of excellence. For 180 years Tiffany has created a legacy of exquisite design and romantic ideals. Tiffany & Co.\’s rich heritage of celebrated artists, milestones and magnificent jewelry sets the foundation upon which our employees stand. It is these employees and their ardent love for the brand that creates a place to work unlike any other. Tiffany employees are a rare combination of passionate, loyal, charismatic, polished, kind, and focused individuals. They set very high expectations for themselves, their employees and their peers. In turn, Tiffany believes its people are its greatest asset and works every day to make the Tiffany dream come true for its employees. The love story between Tiffany and its employees is the embodiment of the brand and leads to a magical mix that is only… Tiffany.

The Area Manager for Switzerland, Austria and Czech Republic is accountable for driving and delivering their own cluster performance to exceed business expectations. Leading from the front, they will enhance and encourage curiosity, boldness, passion, diversity and global thinking amongst their team to create a culture of excellence.

The Tiffany Area Manager will effectively lead, develop and support the sales and operations of multiple store locations to meet and/or exceed sales plans and profitability targets. They are a dynamic, attentive and inspiring leader who masters relationship building with internal and external clients; someone who can be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Tiffany Area Manager is a strong, decisive and collaborative leader; an individual who locally builds a climate of service excellence and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees within the stores and across multiple locations. A focus on management training and development is essential. The Tiffany Area Manager is a loyal and constant ambassador of the Tiffany brand.

Key Accountabilities

People

• Demonstrate strong leadership to inspire, motivate and nurture a high-performance team, capable of demonstrating a range of styles as necessary.
• Deliver a world-class service culture through role modeling behaviour.
• Empower the team to deliver exceptional service to each client.
• Actively develop internal talent to support the business-wide succession planning strategy.
• Hold quarterly performance review meetings with all staff members to discuss performance relative to expectations and plans.
• Work closely with HR to forecast future staffing requirements.
• Build a personal network to identify a pipeline of future talent for Tiffany & Co.
• Be accountable for overall employee engagement within the cluster.
• Foster a sense of community and promote healthy wellbeing to enhance team members\‘ feeling of belonging.
• Effectively communicate corporate announcements and initiatives to maximize engagement.
• Recruit high-performing team members who can proactively drive business performance.
• Deputise for the Group Retail Director when necessary.

Business

• Drive top-line sales performance across the cluster.
• Maximize key business KPIs including Appointment Performance, AUR, Icons, and Conversion.
• Develop the High Jewelry business within your cluster.
• Manage costs effectively, including payroll and general expenses across the cluster.
• Demonstrate a strong understanding of key financial drivers.
• Partner with CVM to ensure visual standards are met with a strong commercial focus.
• Implement a client acquisition and retention strategy within the cluster.
• Nurture existing top clients through a robust engagement plan.
• Build and maintain a strong network with internal and external partners to drive business growth.
• Maintain excellent audit compliance, including PI Accuracy, Shrinkage, and Audit visits.

Clients

• Ensure an exceptional customer experience within the cluster.
• Instill a culture of luxury service among the team by communicating and reinforcing service expectations.
• Attend and support client events including Blue Book, EMEA Events, local events, and activations.
• Model the Power of Blue elements.
• Identify and implement new ways to enhance the customer experience.
• Be accountable for the Net Promoter Score (NPS) by store.
• Deeply understand the Tiffany customer profile by location, with detailed knowledge of top-spending clients.
• Work closely with CRM to ensure outreach campaigns are targeted and effective.

Qualifications

• Excellent verbal and written communication skills in English and German; additional languages are a plus.
• Previous store management experience, ideally multi-site.
• Strong commercial acumen and understanding of sales drivers.
• Highly disciplined in managing deadlines.
• Superior interpersonal skills and engaging manner.
• Ability to present business strategies using current technology with professional presentation skills.
• Proven ability to work effectively in a fast-paced, changing environment.
• Proficiency with Microsoft Office suite, client tracking systems, and POS systems.

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