Head of Technical Customer Support / 100% Remote / well paid

Our client is an innovative company in the IT sector that specializes in smart solutions for the pet care market. The company\’s flagship product is an AI-powered device integrated into cat flaps that prevents cats from bringing prey into the home. With a young and dynamic team, the company has already established a strong market presence and is now expanding globally.

Become part of this success story and help shape the future of smart pet technology.

Tasks

-Optimization of customer support using chatbots and other tools

-Handling customer inquiries in 1st level support via Zendesk

-Analyzing error patterns based on log files and customer data

-Documenting recurring issues and supporting error identification

-Close collaboration with our development team to improve our products

Requirements

-Experience in technical customer support or strong technical affinity

-Ability to analyze technical issues in a structured manner

-Confident use of digital tools, ideally experience with Zendesk

-Good written German skills or excellent English skills

-Independent, detail-oriented, and solution-focused way of working from home

Benefits

-100% remote – working permanently from abroad is welcome

-Actively shape customer service and continuously optimize our system

-Work with a great team

-Become part of our success story

Do get in touch by phone or WhatsApp.

+49 176 954 22 94 / Felix

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