Deputy Boutique Manager (m/w/d) Client Experience Frankfurt

Frankfurt, HE, DE

Permanent

Key Responsibilities:

• Program, curate, and execute exceptional client experiences and build long-term relationships.
• Manage and take responsibility for all clienteling activities for the team.
• Engage and support team members in building client action plans.
• Assist boutique leadership in monitoring the ROI for client relationship programs and define incentives accordingly.
• Check the client engagement barometer, perform regular reporting, and define incentives.

Traffic Management

• Monitor and adjust the welcoming and traffic management strategies as needed.
• Oversee the Care Service and Complaint management; act as the main contact in case of complaints.
• Work on special creations and return management in close cooperation with the back of house and headquarters.
• Monitor the boutique\’s welcoming & flow fluidity (waiting time, space organization, clients’ journeys) and co-lead the Continuous Improvement process.
• Contribute to growing and enriching the in-boutique service offer, ensuring a highly professional & unique client treatment and experience excellence: boutique’s identity, in-store experiences, VM & services.
• Carefully monitor the Client Experience Barometer boutique performance, elaborate, and implement related action plans.

What you will bring along

• 5-7 years of experience in selling luxury items, ideally in the jewellery and/or watch industry, plus relevant management experience.
• Excellent communication skills in German and English.
• Strong leadership skills and a keen sense for our customers.
• Excellent analytical, organizational, and interpersonal communication skills.
• Resilient team player with a confident, open, and appropriate demeanor.
• Exact and precise working methods; ideally knowledge of SAP or a similar merchandise management program.

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