Customer Service Specialist (with Finish + Polish knowledge)

Aufgabenbereiche

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce.  And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

Currently, we are looking for a  Customer Service Specialist to work with our global accounts and payment card customer service. We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-
driven colleague to join our international team based in our office in Warsaw – Poland or Helsinki – Finland.

What We Are Looking For

• Customer Care experience is an asset;
• Good communication skills;
• English and Polish/ Finnish and one of those languages: German/ French/ Italian/
  Hungarian/ Dutch/ Slovenian/ Czech/ Greek/ Croatian/ Swedish skills at the professional
  level in speaking and writing;
• Problem-solving, analytical thinking, and troubleshooting skills.

Day-to-Day Responsibilities​

• Set up and maintain merchant contracts of the new and existing customers in our systems;
• Provide support for bank customers regarding their payment card related issues
• Provide telephone and email support for customer service including financial queries;
• Answer product questions and provide answers to basic technical questions;
• Independently process all kinds of requests from our customers, partners, and third parties, according to our SLAs and quality requirements;
• Update systems to reflect contract changes, including activating new services and changes to the customer status;
• Actively support operational implementation of new products and services, participate and cooperate in projects;
• Execute recurring tasks (e.g. Money Return, OTP-Queues, and Statistics);
• Resolve and follow up on customer issues escalating to technical support teams as appropriate.

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry
and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career
• Private Medical Care
• Life insurance
• Lunch and Travel reimbursement
• Attractive bonuses
• Other bonuses applicable as per location

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.