Section Manager Technical Support

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Looking for a new challenge where you contribute to our customers’ digital transformation journeys?
You’ve found it!

Do you want to change the way we create our new interconnected world?

Are you passionate to drive the future of innovation?

If you’re curious, collaborative, and motivated, then PTC is looking for you!

Your Team:

• As a member of our global support organization, you will collaborate with support managers worldwide to provide world-class technical support to all clients.
• Your primary focus is managing 6-12 support engineers, overseeing their performance and career development.
• You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and service goals.

Your Impact:

• As manager, you will be responsible for delivering high-quality support services to our customers and partners, ensuring customer satisfaction while working with a talented and collaborative global team.

Your Day-to-Day:

• You will manage your team\’s workload by setting appropriate work capacity expectations and leveraging all available resources.

Your Skills and Knowledge:

• Ability to establish and maintain excellent relationships across various internal and external roles, from technical contributors to senior management.
• Excellent customer service, management, and communication skills.
• Fluent in English and German (written/spoken); additional languages such as French are a plus.
• Optional: Experience in databases, computer networks, or operating systems.

Life at PTC involves working with cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside industry leaders to make a difference.

If you share our passion for problem-solving through innovation, you’ll likely enjoy the PTC experience. Are you ready to explore your next career move with us?

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