Customer Support Engineer – Germany

Duration : 12 months (with possible extension)

Experience : 5+ years

About the Role :

We are seeking an experienced Senior Customer Support Engineer with strong expertise in the GE Smallworld suite of products to join a high-performing team delivering mission-critical support services to enterprise customers in the utility and telecom sectors. This is a customer-facing role requiring technical depth, communication excellence, and a solution-oriented mindset.

Key Responsibilities :

• Provide advanced technical support for GE Smallworld products (PNI, SW4 / SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8).
• Troubleshoot complex software issues involving Magik, Java, VMDS, and Oracle DB.
• Lead customer issue resolution efforts and ensure root cause analysis and fix implementation.
• Install and configure GE Smallworld solutions and third-party software (ONA, Data Center Mgmt tools, etc.).
• Participate in on-call support rotation and occasional travel to customer sites.
• Collaborate with cross-functional teams to improve product performance and customer satisfaction.
• Provide technical mentorship, write knowledge base content, and support internal training.

Must-Have Skills :

• 5+ years of experience with GE Smallworld platform and tools.
• Strong hands-on knowledge of Magik , Java , VMDS , and Oracle .
• Proficiency in SQL , Shell scripting , and debugging system / application logs.
• Experience with operating system patching and third-party software installations .
• Excellent troubleshooting, analysis, and customer communication skills.
• A Bachelor’s degree in Engineering or Computer Science .

Preferred / Bonus Skills :

• Experience with object-oriented programming.
• Exposure to enterprise system interfaces, data collection and analytics.
• System administration and Oracle DBA familiarity.

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