Business Director DACH Region

Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 55,000 professionals in clinics and hospitals across 30+ countries . We excel with 20+ years of experience in healthcare and veterinary software (more at our website nordhealth.com ).

Vetera, as part of the Nordhealth product family, has been established as the leading veterinary practice management software provider in the DACH region. Vetera products are currently serving more than 2,000 veterinary practices, clinics, and partners throughout Germany, Austria, and Switzerland. Our goal is to make everyday practice and clinic work efficient in times of increasing digitization, to enable veterinarians to communicate with their customers in multiple ways, and at the same time to enable optimum animal welfare.

About the role

We are looking for a Business Director to oversee our operations in the DACH region (Germany, Austria, and Switzerland). The successful candidate will be responsible for managing all departments within the company including P&L responsibility and ensuring the smooth and efficient running of the business.

Your key responsibilities include:

Strategic Leadership:

• Develop and implement strategic plans that align with Nordhealth objectives.
• Ensure the company meets its revenue targets and maintains profitability.
• Monitor market trends and competitor activities to identify new business opportunities and areas for improvement.

Operational Management:

• Oversee daily operations of the company in the DACH region, ensuring all departments (Sales, Customer Service, Development, Implementation and Key Account Management) are effectively managed and aligned with company goals.
• Coordinate cross-departmental projects to ensure timely and successful delivery of products and services.
• Ensure compliance with local regulations and industry standards.

Customer Satisfaction:

• Develop and implement customer satisfaction strategies to ensure high levels of client satisfaction and loyalty.
• Address customer concerns and feedback promptly and effectively.
  Analyze customer satisfaction data to identify trends and areas for improvement.

Key Account Management:

• Maintain strong relationships with key clients and partners, ensuring their needs are met and expectations exceeded.
• Conduct regular follow-ups with key accounts to ensure satisfaction and address any issues or concerns.
• Develop and execute strategies for managing and growing key accounts.

Business Development:

• Identify and pursue new business opportunities within the DACH region.
• Manage key leads and ensure a steady pipeline of potential clients.
• Work closely with the sales and marketing team to develop and execute effective business development strategies.

Team Leadership:

• Lead and motivate teams to achieve organizational goals, providing guidance and support to department heads.
• Foster a collaborative and positive work environment.
• Conduct regular performance reviews and provide constructive feedback to team members.

Financial Management:

• Prepare and manage budgets, ensuring financial targets are met.
• Monitor financial performance and implement strategies to improve profitability.

What will help you to be successful in this role?

Ideally, you have already gained experience from working in a fast growing, global SaaS company. In essence, we’re looking for a true people leader with skills and aptitude to uphold a great working environment in our office in Eltville while also taking care of the remote teams and collaborating closely with other departments within Nordhealth.

In addition, our humble wishlist would be that you have:

• Bachelor’s degree in Business Administration, Management, or a related field (Master’s degree preferred).

• Proven experience in a senior management role, preferably within the software or veterinary industry.

• Excellent leadership, communication, and interpersonal skills.

• Ability to develop and implement strategic plans.

• Proven track record of achieving business goals and driving revenue growth.

• Strong problem-solving and decision-making abilities.

• Fluency in German and English; knowledge of additional languages is a plus.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
• Competitive compensation and benefits
• Learning and professional growth opportunities
• The tools you need, and enjoy using

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We’ll fill the position as soon as we find the right person.

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