Full-time or part-time employee wanted for application support for our software

Fidelo Software GmbH develops and distributes the software products \“Fidelo Agency\“ and \“Fidelo School,\“ which are used worldwide by language schools and language travel agencies. Our customers have high and growing demands on our software, which is why we continuously optimize and develop our products.Our work environment is creative and aspirational, and we utilize the latest technologies and standards. User-friendliness, security, and speed are our top priorities. We offer a flexible working environment with free time management and the option to work from home. However, once a month, we look forward to meeting you in person at our office in Cologne.Your Tasks:General support for our national and international customers via email, phone, live chat, and helpdesk systemsProcessing individual inquiries and bug reports from our software usersAnalyzing issues in close collaboration with our software developersWhat You Should Bring:Professional experience in software application supportTechnical understandingVery good written and spoken English and German skillsGood knowledge of written and spoken Spanish, French, or Italian is an advantageIndependent and organized working styleTeam player with strong communication skillsHigh degree of customer orientationWillingness to travel for customer trainingA German registration addressWhat We Offer:A unique workplace in Cologne, easily accessible by all means of transport, while offering a relaxed atmosphere in a green environmentFree parking spaces availableFlexible working hours and the option to work from home (limited during the familiarization period)A future-oriented position in an open team with flat hierarchies and a familial atmosphere without project stressA permanent employment contractIf we have sparked your interest, we look forward to receiving your complete application documents via email, including your salary expectations.Contact Person:Ms. Bettina MarinaFidelo Software GmbHBuchheimer Ring 8751067 ColognePhone: +49 221 975807 52jobs@fidelo.com