Boutique Manager (m/f/d) in Frankfurt

We’re looking for a Boutique Manager.

As the boutique manager, you will have the pivotal responsibility to identify and execute comprehensive and 360° boutique plans, as well as developing, engaging, and leading the team.

You will be leading our Boutique in Frankfurt and take on the following missions:

Commercial Performances and Strategic Overview:

• Leverage business opportunities in an omni-channel environment to maximize sales.
• Develop a clear strategy to implement the Maison’s corporate marketing and sales guidelines.
• Drive boutique performances and reinforce New Retail Strategy (e-com, distant sales, traffic management).
• Represent Cartier Maison as a top luxury Maison in the city, at internal meetings, events, and special occasions.

Client Development & Client Experience:

• Enhance and execute exceptional client experiences and build long-term client relationships.
• Ensure a smooth client experience through effective floor management, team feedback, and cross-functional collaboration.
• Identify and execute client development plans, clienteling initiatives, and client follow-up.
• Build, develop, and maintain a local and international client network.

Leadership & Team Development:

• Act as an inspiring leader and a role model on a daily basis to create a team spirit.
• Build trust-based relationships across the organization.
• Attract and develop a high-performing team through leading, coaching, and training.

Operations & Business Models:

• Uphold boutique operations, audit, and inventories management.
• Constantly improve boutique flows and internal organization.
• Ensure compliance with all Maison guidelines.
• Promote new and existing services and tools.
• Drive best practices and cross-functional collaboration with other boutiques and headquarters.

You enrich our team through:

• Many years of experience in successful leadership, motivation, recruitment, and development of a team.
• Creativity, curiosity, and empathy in dealing with customers, employees, and colleagues.
• Increased ability to deal with complexity & apply learnings, determined and hands-on working style who leads by example.
• Excellent communication and negotiation skills.
• Willingness to work flexible hours adapted to the needs of the Boutique.
• As a manager, you see yourself as a coach and enabler of your diverse team, encouraging and developing individual talents.
• Experience and curiosity for retail transformation and use of new digital tools.
• Change management: you navigate your team empathically through the development of the New Luxury Retail.
• Inspiring others.
• Engaging others and driving creativity.
• Attracting and developing talents.
• Dealing with complexity and ambiguity.
• Fostering innovations.
• Thinking strategically.
• Demonstrating self-awareness.
• Delivering results.

Key Skills:

• University degree as well as many years of experience in retail/client and sales with team responsibility and comprehensive business thinking in a senior leadership position.
• A people person with high empathy, motivating and excelling in a constructive leadership style and with extraordinary communication skills.
• Excellent analytical skills as well as a performance- and result-oriented way of working with a high degree of personal responsibility.
• Well-groomed, elegant appearance and excellent manners.
• Good IT skills (MS Office, SAP, Applications), experience in handling presentations/PowerPoint.
• Fluent in German and English.

#J-18808-Ljbffr