ITS Service Desk Analyst

Social network you want to login/join with:Work Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through FridayPrimary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager.Duties and responsibilities: •Clearly communicate technical solutions in a user-friendly, professional manner•Provide excellent customer service and ownership of technical support issues•Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation•Write knowledgebase articles for common problems•Meet or exceed established objectives for time to first response, time to resolution, and customer satisfactionKnowledge, skills and abilities required: •Experience working with Microsoft Windows, Microsoft 365, PC hardware and software•Ability to work independently•Genuine desire to learn is essentialWork Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through FridayPrimary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager.Duties and responsibilities: •Clearly communicate technical solutions in a user-friendly, professional manner•Provide excellent customer service and ownership of technical support issues•Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation•Write knowledgebase articles for common problems•Meet or exceed established objectives for time to first response, time to resolution, and customer satisfactionKnowledge, skills and abilities required: •Experience working with Microsoft Windows, Microsoft 365, PC hardware and software•Ability to work independently•Genuine desire to learn is essentialAdditional Information:Great place to learn and gain IT experience. Stop by the ITS Service Desk (S&E 121) for more details and for an application.#J-18808-Ljbffr