Conference Concierge Full Time

Personalize guest\’s experience as a Conference Concierge for the Banquet Department! Act as a liaison between Banquets, Event Managers and clients during the event phase of the meeting. Be highly visible during corporate conferences, social events and meetings; be a proactive representative of the hotel who is aimed towards addressing guest\’s needs, anticipating and resolving potential problems before they happen, and identifying up-selling opportunities for the resort.Our Team is looking for People Pleasing individuals who want to do the following:Turn our guest\’s ordinary day into an extraordinary dayLove where they workBe appreciated for what they bring to a teamLearn and grow with a company who truly values its peopleGrand Perks:* Discounted Hotel rooms at Marcus properties* Free meals every shift made by our talented culinary team* Discounted WELL Spa Gym membership* Advancement opportunities across the property and US* Friendly work atmosphere- Negativity & drama are not welcome here* Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits* Recognition programs (aka get paid to celebrate)The Responsibilities:Ability to verbally communicate effectively with guests and co-workersPushing, pulling, bending, stooping, upward reachingSome exposure to cleaning chemicalsProlonged periods of standing and/or walkingAbility to multi-task in a high paced environmentTo be identifiable, visible and accessible at all times to our meeting planners & guestsIntroduce self to the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs etc.To know all the facilities of the hotel and their hours of operationInform event managers and banquet staff of any last minute changes (Meetings)Update Delphi with last minute changesIdentify possibility for catering, audio visual up sellWalk all meeting space with banquets prior to the guest arriving (check to make sure banquets has completed all check lists)Ensure all requested food and beverage, audio visual, and special requests have been correctly placedReview and complete Personal Event checklistEnsure guests know how to contact youAssist guests with all needs related to their meeting room set-upConfirm timing and guarantees for food and beverageSeek out opportunities for \“Wows\“ or \“HUGS\“Attend BEO, Pre-Con, and Huddle meetingsPlan the \“post-con\“ meetings with clients, EM and Banquets staffMonitor pre-function areas to ensure they are clean and ready for the eventsDeliver and retrieve faxes, mail as requested for clientSuggest and make reservations for dinner, local attractions, and sightseeingBe active in preventative maintenance around the hotelPrepare and deliver or mail thank you notes to contacts upon departureEach associate is expected to carry out, within their capability, all reasonable requests by managementAssist the Director of Event on special projects when not busy with groups (New menus, updating Delphi, forecasting reports etc.The Qualifications:Previous hotel and/or Banquets and Catering experience preferredGood leadership qualitiesPersonable with good people skillsDisplays aggressive hospitalityCommunicates well with othersGood organizational skillsMust be a self-starter and be able to work with minimum supervisionTotal commitment to guest satisfactionReporting Relationship: Assistant Banquet Manager and Director of BanquetsExemption Status: Non-Exempt.WARNING: must be prepared to be a part of guest memories for years to come!Grand Geneva is an Equal Opportunity Employer.Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.#J-18808-Ljbffr