Operations Manager (m/w/d)

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Responsibilities
The

• Supervising and ensuring high performance in the teams, fostering a sense of teamwork and belonging across all warehouses.
• Ensuring best in class standards for our scooters by working with the team to make sure we provide the highest service for our end users.
• Collaborate with internal stakeholders to plan and structure the workflow in the field and warehouses, including shift planning, following up on performance and implementing standard operating procedures.
• Working hands-on with the maintenance and repairs of vehicles to ensure a high quality standard, extend vehicle lifetime and minimize cost.
• Act as a safety role model and work actively to create and maintain a safe work environment. You will be managing all the people in our warehouses.
• Be the point of contact for external parties e.g. 3PL:s, landlords, staffing agencies and local business associations.
• Collaborate with our Talent Acquisition in screening and interviewing new team members, owning their onboarding and training them on in-field and warehouse tasks

Your mission at Voi
Responsibilities
The Operations Manager (or Site Manager) is responsible for ensuring our operations run as smoothly, safely and efficiently as possible by leading our fleet operations team. As we continue to expand in Germany, you will be responsible for the newly launched Warehouse in Stuttgart (Ditzingen) . In this role, you will play an integral part in Voi’s performance by combining people management with process improvement and execution. This will include:

• Supervising and ensuring high performance in the teams, fostering a sense of teamwork and belonging across all warehouses.
• Ensuring best in class standards for our scooters by working with the team to make sure we provide the highest service for our end users.
• Collaborate with internal stakeholders to plan and structure the workflow in the field and warehouses, including shift planning, following up on performance and implementing standard operating procedures.
• Working hands-on with the maintenance and repairs of vehicles to ensure a high quality standard, extend vehicle lifetime and minimize cost.
• Act as a safety role model and work actively to create and maintain a safe work environment. You will be managing all the people in our warehouses.
• Be the point of contact for external parties e.g. 3PL:s, landlords, staffing agencies and local business associations.
• Collaborate with our Talent Acquisition in screening and interviewing new team members, owning their onboarding and training them on in-field and warehouse tasks

What You\’ll Need To Embark
We’re looking for a leader with a strategic mindset who also enjoys working hands-on and has experience working with multiple projects and stakeholders in a fast-paced environment. In addition to being fluent in German and English, we believe the right person has:

• 3+ years of previous work experience including experience from managing teams
• General knowledge of digital work tools (MS-office, G-suite, ERP systems) and data tools (e.g. Tableau).
• General understanding of business management, financial and leadership principles.
• Excellent communication skills, leadership training and conflict resolution.
• A valid driver\’s license for Germany

Why Voi?
Working At Voi Is More Than Just a Job; Our People Promise Includes a Personal Voiage Where You Will Grow As a Professional And Be a Part Of a Team And Culture That Builds Something Meaningful For Society. In Addition To This, You’ll Have The Opportunity To

• Join Europe\’s #1 micromobility company
• Get “skin in the game” through our employee options program and play a crucial part in developing our warehouses
• Enjoy 30 vacation days per year and an annual benefit allowance
• Have a direct impact on our continued success and the development of the micromobility industry in Germany.
• Work with inspiring, motivated and fun colleagues towards a common goal

Alternative Job Titles
Branch Manager, Regional Manager, Operations Manager, Office Manager, Site Manager, Facility Manager, Department Manager, Plant Manager, Center Manager
Are you ready to become a Voiager?

• DEUTSCH VERSION——————

Deine Mission bei Voi
Als Operations Manager (Standortleiter (m/w/d)) Bist Du Verantwortlich Dafür, Dass Unsere Betriebsabläufe Reibungslos, Sicher Und Effizient Funktionieren – Durch Die Leitung Unseres Fleet Operations Teams. Mit Unserer Expansion In Deutschland Wirst Du Den Neu Gestartetes Warehouse In Stuttgart (Ditzingen) Aufbauen Und Führen. In Dieser Schlüsselrolle Bei Voi Kombinierst Du Mitarbeiterführung Mit Prozessoptimierung Und Operativer Exzellenz. Deine Aufgaben Umfassen
Führung und Förderung von leistungsstarken Teams und Aufbau eines Zugehörigkeitsgefühls über alle Lager hinweg.

• Sicherstellung höchster Qualitätsstandards für unsere E-Scooter, um unseren Nutzer:innen ein erstklassiges Serviceerlebnis zu bieten.
• Zusammenarbeit mit internen Stakeholdern zur Planung und Optimierung der Arbeitsabläufe im Lager und im Außendienst (Schichtplanung, Performance Monitoring, Umsetzung von SOPs).
• Hands-on Mitarbeit bei Wartung und Reparatur unserer Fahrzeuge zur Sicherstellung von Qualität, Verlängerung der Lebensdauer und Minimierung von Kosten.
• Vorbildfunktion im Bereich Arbeitssicherheit und aktives Gestalten eines sicheren Arbeitsumfelds.
• Ansprechpartner:in für externe Partner wie Logistikdienstleister, Vermieter, Zeitarbeitsfirmen und lokale Wirtschaftspartner.
• Zusammenarbeit mit unserem Talent Acquisition Team bei der Auswahl, Einarbeitung und Schulung neuer Mitarbeitender im Innen- und Außendienst.

Das bringst du mit
Wir Suchen Eine Führungspersönlichkeit Mit Strategischem Denken Und Praktischer Hands-on-Mentalität, Die Mehrere Projekte Und Stakeholder In Einem Dynamischen Umfeld Souverän Managen Kann. Zusätzlich Zu Fließenden Deutsch- Und Englischkenntnissen Solltest Du Folgendes Mitbringen

• Mindestens 3 Jahre Berufserfahrung, davon Erfahrung in der Führung von Teams
• Sicherer Umgang mit digitalen Tools (MS Office, Google Workspace, ERP-Systemen) und Datenanalyse-Tools (z.B. Tableau)
• Grundverständnis in Betriebswirtschaft, Finanzen und Leadership
• Hervorragende Kommunikationsfähigkeiten, Führungskompetenz und Konfliktlösungsfähigkeit
• Gültiger Führerschein (Klasse B)

Warum Voi?
Arbeiten bei Voi bedeutet mehr als nur ein Job – unsere People Promise beinhaltet eine persönliche Voiage , bei der du dich fachlich weiterentwickelst und Teil eines Teams wirst, das gemeinsam etwas Bedeutungsvolles für die Gesellschaft aufbaut.
Bei Uns Bekommst Du

• Die Chance, Europas Nr. 1 im Bereich Mikromobilität aktiv mitzugestalten
• Unternehmensanteile über unser Mitarbeiterbeteiligungsprogramm
• 30 Urlaubstage pro Jahr und ein jährliches Benefit-Budget
• Einfluss auf den Erfolg von Voi und die Entwicklung der Mikromobilitätsbranche in Deutschland
• Inspirierende, motivierte und humorvolle Kolleg:innen mit einem gemeinsamen Ziel

Alternative Berufsbezeichnungen: Filialleiter, Niederlassungsleiter, Betriebsleiter, Geschäftsstellenleiter, Standortmanager, Einrichtungsleiter, Abteilungsleiter, Werksleiter, Zentrumsleiter
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 100,000+ vehicles in 100+ towns and cities across 12 countries, serving 7+ million riders with over 300+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way – through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation – and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more – therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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