Operations Manager - Corporate (B2B) (m/w/d)

Operations Manager – Corporate (B2B) (m/w/d)

Join us as an Operations Manager – Corporate (B2B) (m/w/d) at EGYM | DACH .

About the Role

As part of our team in Munich, you will be responsible for customer support, integration management, contract administration, billing processes, and process optimization to ensure excellent service for our corporate clients.

Key Responsibilities

1. Customer Support: Provide optimal support to corporate clients via phone and email, acting as a liaison between sales, existing business teams, and clients.
2. Integration Support: Assist with onboarding and managing HR system integrations, analyze errors, coordinate fixes with the tech team, and communicate effectively with clients and technical staff.
3. Contract Management: Handle contract processing, control, and database maintenance for corporate clients.
4. Billing: Collaborate with the accounting team to manage monthly billing processes, including invoice and credit note creation, receivables, and payouts.
5. Process Improvement: Contribute ideas and suggestions to streamline and improve operational efficiency.

Qualifications

• Commercial training or degree in business, social sciences, sports, health sciences, or similar.
• Experience in customer communication, administration, and client satisfaction focus.
• Strong technical understanding of software systems and mobile apps; familiarity with APIs and programming knowledge is a plus.
• Proficiency in MS Office (especially Excel), Salesforce, SAP; interested in digital tools and quick to learn new systems.
• Self-organized, structured, attentive to detail, and quick learner.
• Fluent in German and proficient in English.

First 6 Months Goals

• Handle client inquiries independently via phone and email.
• Master CRM system and suggest improvements.
• Build trustful relationships within the team and contribute to a collaborative environment.

Benefits & Perks

• 30 days of vacation and flexible hybrid work model (up to 3 days remote per week).
• Free access to fitness facilities via EGYM Wellpass and in-house gym.
• Start-up atmosphere in a motivated, interdisciplinary team.
• Monthly transportation allowance of €45.
• Regular feedback and development opportunities.
• Company pension scheme and bike leasing options.
• Access to exclusive discounts through our benefit portal.

Application Details

Please upload your complete documents (CV, preferred start date, salary expectations) as a PDF, referencing ID #1621.

Contact: Lena Sinzinger

More info at:

About EGYM

EGYM is a global leader in intelligent training solutions for the fitness and health industry, offering connected fitness equipment and digital products that integrate hardware and software for measurable results. We provide subscription-based fitness and wellness solutions for companies, promoting health, productivity, and well-being. Headquartered in Munich, with offices across Europe and in Denver, Colorado, we are committed to equal opportunity employment, based on merit and performance.

#J-18808-Ljbffr