IT Technican 2nd Line

Our client is an international company specializing in IT infrastructure management, offering technical support, system maintenance, and hardware lifecycle management services. With a global presence across 50 subsidiaries and over 4,900 employees, the company provides a dynamic work environment and opportunities to collaborate with diverse clients. The company is well known for its innovative solutions, including its Device as a Service (DaaS) model, which combines hardware, software, and lifecycle services into a single contract. Employees can expect to grow in the IT field while contributing to a customer-centric and technologically advanced organization.

Responsibilities:

• Provide on-site deskside support, addressing technical issues related to hardware, software, and operating systems.
• Diagnose, troubleshoot, and resolve user issues promptly to minimize downtime and ensure smooth operations.
• Install and configure computer hardware, peripherals, and accessories, ensuring all systems are properly set up and functional.
• Assist with the setup and maintenance of network equipment, ensuring basic connectivity and resolving related issues.
• Manage and maintain meeting room equipment, providing technical support when needed.
• Document all support activities through ticketing systems, ensuring accurate record-keeping and reporting.

Requirements:

• A minimum of two years of experience in User Deskside Support .
• Proficient in diagnosing, troubleshooting , and resolving hardware, software, and operating system issues , including expertise in Windows 10, Mac OS, MS Office 365, and related applications.
• Experienced in installing computer hardware and accessories .
• Possesses basic knowledge of networking equipment .
• Familiarity with meeting room equipment is a plus.
• Capable of lifting and moving IT equipment weighing up to 20kg .
• Holding certifications such as CompTIA A+ or OEM manufacturer certification is an advantage.

Our client offers:

• At least a one-year contract with an option for an indefinite term.

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