Team Lead – IT Support (w/m/d)

Your mission

• Provide leadership to our IT support team, ensuring a safe, conducive, and productive work environment.
• Foster the personal and professional development of team members through effective team development strategies.
• Plan and cultivate a high-performing team proficient in various areas of IT support.
• Oversee day-to-day operations to maintain an efficient working environment.
• Develop and implement performance management strategies for the helpdesk, utilizing key performance indicators (KPIs) to drive continuous improvement.
• Stay updated on the latest technology trends and innovations, and proactively challenge existing practices.

Your profile

• Minimum of 5 years‘ experience in IT support, including at least 2 years in a leadership capacity.
• Demonstrated proficiency in people management and leadership.
• Strong technical expertise in computer systems, networks, and software.
• Proven track record of effectively leading and motivating teams in dynamic environments.
• Exceptional problem-solving, communication, and interpersonal skills.
• Fluent in English; proficiency in German is advantageous.

Why us?

• Become part of the IT revolution – we are a small but rapidly growing team in Berlin and Munich with big ambitions – and witness how we build a startup from the ground up to become the leading IT operating system in Europe.
• Attractive compensation package, including a virtual share package (VSOP).
• High responsibility and ownership from day one.
• Benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
• Well-equipped offices in Munich and Berlin.

We are looking forward to receiving your application!
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