Technical Customer Success Manager (TCSM)

Job description

Preferred Location: Michigan, USA

About the Role

As a TCSM at iPoint, you’ll be a trusted technical advisor to some of our largest U.S.-based customers. You\’ll work closely with technical stakeholders to help them design, scale, and optimize their use of the iPoint platform – addressing challenges across architecture, performance, scalability, security, and more. You’ll combine technical expertise, strong communication, and strategic account leadership to deliver long-term success and build lasting customer trust.

Your mission

• Build and maintain strong technical relationships with enterprise customers
• Identify and resolve complex technical issues proactively
• Facilitate cross-functional collaboration internally and externally
• Drive adoption and showcase the capabilities of the iPoint platform
• Surface customer insights and collaborate with product & cloud operations teams
• Guide customers through technical planning, implementation, and optimization

Your profile

• 5+ years in a technical customer-facing or enterprise IT role
• Excellent communication and coordination skills across teams and stakeholders
• Strong problem-solving mindset, with the ability to lead under pressure
• Technical experience with cloud services (e.g., AWS, Azure, GCP), enterprise systems, and modern service architectures
• Ability to work independently and collaboratively, with a genuine customer-first attitude

Bonus Points

• Experience with sustainability, material compliance, PCF/LCA solutions
• Familiarity with Oracle environments, SSO, or iPoint products
• Systems engineering, performance tuning, security, or virtualization experience

Why iPoint is the best choice for you

• Join a pioneering company in compliance and sustainability solutions
• Work with global experts in an inspiring, customer-focused culture
• Enjoy real work-life balance and opportunities to make a meaningful impact

iPoint

At iPoint, we have made it our mission to give people the tools to create a safer and more sustainable future.

The manufacture of cars, electronics and other products must become safer and more sustainable – for people and the environment. For companies, this is not just about responsibility, but also about trust: from consumers, governments and investors. Compliance and sustainability are becoming increasingly intertwined and are crucial for long-term success.

With over 20 years of experience in both areas, we are uniquely positioned to shape this dynamic market. Joining us means becoming part of an innovative, ambitious team that drives excellence and progress.

About us

We exist to put power in the hands of people who are dedicated to advancing a safer, more sustainable future.