Senior Credit Control Technician

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Role Title: Senior Credit Control Technician

Division: Business Support

Department: Operations

Location: Cologne, Germany

Type (Permanent/FTC/Contract): up to 12 or 24 months Fixed Term Contract

About the Role

Senior Credit Control Technician for Germany is an exciting opportunity within the European Cash & Credit Control department. Germany is a strong growing market within Europe.

The role has the following high-level responsibilities:

• Help drive premium collection, cash allocation, and maintain broker commission payments within the German market.
• Manage debt and unallocated cash levels to achieve personal, branch and European targets.
• Leverage/Maintain value-based relationships both internal/external and local/European to achieve positive outcomes and mitigate bad debt exposure
• Ensure process and best practice alignment to European standards and criteria.
• Collaborate with Strategic Outsourcing Partners to deliver results both individually and as part of team.

About the Department & Team

The department is part of the European Operations function. European Operations is an agile delivery model resourced from local operational teams, our Centre of Excellence and Liberty Specialty Markets global outsourcing partner. The function is accountable to the European Credit Control Manager directly to ensure processes are consistent and thresholds met.

Key Responsibilities

Cash/Debt Collection & Allocation

• Responsibility for following and helping refine the end-to-end cash collection and allocation processes
• Working with the European Credit Control Manager and Cash & Credit Control team for Germany and to follow and improve credit control service and processes
• Collaborating with central teams and outsourcing partners to ensure cash is allocated efficiently and effectively, to achieve SLAs and targets
• Establish relationships with brokers to maximise cash collection and provide exceptional customer service
• Effective management of cash queries, collaborating with internal stakeholder groups including underwriters and claims to resolve any data entry/booking issues
• Responsibility for following the credit control and debt processes and keeping debt within agreed thresholds
• Develop and execute action plans for the reduction of overdue debt volumes/values
• Review and investigate overdue premium items, compile, and track and take actions with different teams for resolving this (including external brokers/co-insurance leaders)
• Responsible for query management and making sure queries are resolved or escalated within SLA
• Ensure that all identified issues are documented

Customer Service

• Create good market relationships directly with brokers and co-insurers to help manage the flow of cash and management of debt. Maintain audit trails and output from meetings.
• Work to standardize reminder process and commission remittance advices to better support internal processes and assist with business objectives
• Assist/support changes in local / central projects and system improvements
• Regular meetings with internal stakeholders (underwriters, distribution teams, finance locally)
• Manage/support external/internal audit requirements relevant to Germany

Reporting & Data

• Leverage reporting, data and analytics associated to cash allocation and debt for portfolio to carry out cash and credit control activities

Team

• Ensure all work is completed within Cash & Credit Control governance requirements for the region
• Actively participate in the regional team’s activities
• Work with outsourcing partners to ensure support local activities
• Ensure tasks are completed to a high standard and work with the outsourced teams to improve them service
• Manage your workload, outputs, and performance
• Assist in onboarding and training of new team members
• Contribute to the development of Cash & Credit Control function Risk & Control framework
• Participate in change activities related to the Cash & Credit Control function in Europe
• Identify continuous improvement opportunities and work to implement these

Professionalism

• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM\’s commitment to placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours

Skills and Experience

• Practical experience in a Financial Services or Insurance organisation
• Understanding of Credit Control processes
• Ability to maintain external market facing relationships
• Knowledge of core systems (Policy Administration Systems)
• Fluent English and German
• Stakeholder management and communication skills
• Data Manipulation and Analytical skills
• Excel & MI expertise
• Understanding of basic financial reporting
• Working knowledge of source systems

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organization. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating to share our unique perspectives help us make better decisions, deliver innovative solutions, and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Insurance

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