Sr Mid-Market Account Executive

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ServiceNow is the fastest growing enterprise cloud software company in the world, and we believe it’s the great people we hire who will keep us there. We hire carefully, we hire the best, we celebrate our people. Come join our Sales A-team.

ServiceNow is currently seeking a highly driven Inside Sales Representative to join our expanding Inside Sales team. The Sr. Inside Sales Representative will be responsible for strategically prospecting into new accounts, expanding usage within existing customer base, and ensuring these customers continue to get value from the NOW Platform. The candidate will have a demonstrable track record in new business pipeline generation, ideally over the telephone within an enterprise capacity. They will collaborate with their team of Sales Specialists, Solution Consultants, Renewal Sales, and others to exceed quota and build the future of ServiceNow sales talent.

What you get to do in this role:

• Meet or exceed monthly, quarterly, and annual sales objectives.
• Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
• Understand an organization’s business drivers, challenges, pain points, and how ServiceNow solutions address these.
• Strategically prospect within key verticals to develop new opportunities and pipeline.
• Follow the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals.
• Collaborate with an extended team and coordinate resources such as Solution Consultants, Customer Service, and Partners to advance the sales cycle.
• Provide timely and accurate information to management, including forecasting, territory plans, and strategic account plans.
• Work towards KPIs such as new prospect meetings, pipeline generation, ACV bookings, and renewal rates.
• Mentor team members and participate in collaborative projects to bring value to the team.
• Occasional travel for training and meetings may be required.

Qualifications:

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing insights, or exploring AI’s impact.
• Proven success in telesales, lead follow-up, cold calling, or new business sales.
• 1-3+ years of full sales cycle experience within software or solution sales organizations.
• Experience selling enterprise solutions via telephone and video conferencing.
• Understanding of the sales process and ability to navigate complex sales cycles.
• Knowledge of sales force automation, ERP, or IT infrastructure management technologies is a plus.
• Web-based presentation skills are advantageous.
• Excellent listening, verbal, and written communication skills.
• Strong relationship-building skills to engage with customers, prospects, and colleagues.
• Dependability, especially regarding attendance, deliverables, and deadlines.
• Fluent in German and English.

Additional Information:

Work Personas: We support flexible, remote, or in-office work depending on the role. Learn more here .

Equal Opportunity Employer: ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, national origin, or other protected categories.

Accommodations: We aim to provide an accessible application process. Contact (emailprotected) for assistance if needed.

Export Control Regulations: Positions with access to controlled technology may require export license approval. Employment is contingent upon obtaining any necessary licenses.

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