Customer Success Manager* (Full and Part time)

About us:

zapliance is a business AI company that develops solutions for audit and finance professionals. We are a small team of data scientists and auditors who develop knowledge-based apps for SAP data. Our solutions identify risks and opportunities in SAP processes, enabling our customers to optimize their business processes.

The future of finance and audit is AI-based and human-centered. We enable our customers to apply our insights to their business context and create sustainable added value.

Your Success Formula:

• Curiosity and willingness to learn new things?
• Good communication skills
• Organizational skills, especially in dealing with different teams and projects?
• Good English and fluent German
• Customer orientation

Don\’t worry, you don\’t have to do everything perfectly — we value motivated individuals eager to develop further!

Your Responsibilities as Part of Our Customer Success Team:

• Support international clients in data and AI projects
• Build long-term and stable customer relationships
• Coordinate various internal and external project stakeholders
• Understand the needs, goals, and challenges of your customers
• Assist your customers with technical and organizational onboarding
• Analyze data and help interpret and track analysis results
• Organize and prepare workshops before and after projects

What You Can Expect from Us:

• Exciting tasks & flat hierarchies: With innovative technology and AI solutions, you will actively shape the future of internal auditing. We make decisions quickly, encourage innovation and experimentation, and maintain a relaxed atmosphere.
• Ownership & Development: You will have significant responsibility in your daily work. We support your growth and provide training opportunities to help you learn continuously.
• Hybrid / WFH / Office: Our flexible hybrid model allows you to choose your work environment. Our office features height-adjustable desks, modern workspaces, a portafilter coffee machine, complimentary drinks, a library, and a friendly team.

Ready to shape the future of Finance & Audit with us? Apply now!

To start your application, send us your CV. A cover letter is optional but appreciated.

Submit your application via the provided form.

For questions, contact Alexander Rühle at .

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