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- Aufgaben: Provide on-site IT support for a major automotive company across multiple locations.
- Arbeitgeber: Join a global leader in business process management serving Fortune 500 clients.
- Mitarbeitervorteile: Enjoy a permanent full-time contract with a competitive salary of €40,000 - €42,000.
- Warum dieser Job: Be part of a dynamic team, enhance your tech skills, and make a real impact.
- Gewünschte Qualifikationen: 3-4 years in roles like Help Desk Technician; fluent in German (C1-C2) and English.
- Andere Informationen: Receive professional support throughout the application process from our recruitment consultant.
Das voraussichtliche Gehalt liegt zwischen 40000 - 42000 € pro Jahr.
Company
You will be working for a global company that provides business process management services to its list of Fortune 500 clients worldwide. They offer end-to-end outsourcing services for company departments in customer services, and human resources, finance and accounting, sales and fulfillment, BPM Analytics, digital interactive, business transformation, and robotic automation services.
Purpose of the Role
To provide on-site IT support maintenance for a large automotive and transport company in multiple sites.
What you will do:
- Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
- Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
- Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
- Performance Monitoring : Monitor and address performance-related issues
- User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users.
- Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements.
- Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider
Who you are:
- Customer-Focused Support
- Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
- Windows 7 & 10 Support : Experience supporting Windows 7 and 10 using System Centre Configuration Manager (SCCM).
- 3-4 years experience roles likeHelp Desk Technician ,Desktop Support Specialist , or similar positions.
- German Fluent C1-C2 Level & English language proficiency
The Offer:
- Salary : €40,000 – €42,000
- Permanent full time contract.
- Location: Stuttgart
Bewirb Dich bei mir, und ich werde Dich professionell auf den Bewerbungsprozess vorbereiten, und die ganze Zeit an Deiner Seite sein!
Gabriel Mamaradlo
Principal Recruitment Consultant bei Cpl Global Talent in Dublin
About Cpl Global Talent
Cpl Global Talent is a specialised language recruitment division within Cpl Recruitment Ireland. We are a team of multilingual sourcing specialists with over 15 years of experience in recruiting for roles with language requirements across EMEA Region. We work across multiple industries, in 52 different markets and our recruiters have a deep cultural understanding of each candidate and client’s individual needs
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Support Engineer/Support-techniker - Stuttgart Arbeitgeber: Cpl Healthcare
Kontaktperson:
Cpl Healthcare HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Support Engineer/Support-techniker - Stuttgart
✨Tip Nummer 1
Stelle sicher, dass du deine Kenntnisse in der Unterstützung von Windows 7 und 10 mit System Centre Configuration Manager (SCCM) hervorhebst. Diese spezifische Erfahrung ist für die Rolle entscheidend und wird dir helfen, dich von anderen Bewerbern abzuheben.
✨Tip Nummer 2
Bereite dich darauf vor, Beispiele für deine Fähigkeiten in der Problemlösung und im Incident Management zu geben. Zeige, wie du in der Vergangenheit Probleme schnell und effektiv gelöst hast, um das Vertrauen der Kunden zu gewinnen.
✨Tip Nummer 3
Da die Rolle eine enge Zusammenarbeit mit verschiedenen Teams erfordert, solltest du deine Teamarbeit und Kommunikationsfähigkeiten betonen. Überlege dir konkrete Situationen, in denen du erfolgreich mit anderen zusammengearbeitet hast.
✨Tip Nummer 4
Nutze die Gelegenheit, um deine Sprachkenntnisse in Deutsch und Englisch zu demonstrieren. Da fließende Sprachkenntnisse in beiden Sprachen gefordert sind, kann es hilfreich sein, während des Gesprächs in beiden Sprachen zu kommunizieren.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Support Engineer/Support-techniker - Stuttgart
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Support Engineer position. Understand the key responsibilities such as application maintenance, troubleshooting, and user training, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Windows 7 & 10 support, incident resolution, and any previous roles like Help Desk Technician or Desktop Support Specialist. Use specific examples to demonstrate your skills.
Showcase Language Proficiency: Since fluency in German (C1-C2) and English is required, make sure to mention your language skills prominently in your application. If you have certifications or relevant experiences that showcase your language abilities, include those.
Personalize Your Application: Address your application to Gabriel Mamaradlo, the Principal Recruitment Consultant. A personalized touch can make a positive impression. Mention why you are interested in working for this global company and how you can contribute to their success.
Wie du dich auf ein Vorstellungsgespräch bei Cpl Healthcare vorbereitest
✨Understand the Company and Its Services
Before your interview, take some time to research the global company and its business process management services. Familiarize yourself with their clients, especially Fortune 500 companies, and understand the various outsourcing services they offer. This knowledge will help you demonstrate your interest and alignment with their goals.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 7 and 10 support, particularly using System Centre Configuration Manager (SCCM). Highlight specific examples from your previous roles as a Help Desk Technician or Desktop Support Specialist where you successfully resolved incidents and managed user requests.
✨Emphasize Customer-Focused Support
Since the role requires a strong customer focus, be ready to share examples of how you've provided excellent support in past positions. Discuss your approach to incident resolution and how you ensure that service level agreements (SLAs) are met while maintaining user satisfaction.
✨Prepare for Collaboration Questions
The job involves collaboration with colleagues and third-party vendors. Think of instances where you worked effectively in a team setting, especially in troubleshooting or problem-solving scenarios. Be ready to explain how you communicate and collaborate with others to achieve common goals.
