Technical Support Specialist •Full Remote •

Full Remote Technical Support Specialist

Ref : IN46524

A leading Japanese manufacturer is looking for a Technical Support Specialist to join their team remotely from within Germany.

In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.

The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.

ELIGIBLE APPLICANTS :

• X) NOT eligible : Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance

WORK TYPE : Full remote

VISA SUPPORT : No

TYPE : Full-time

WORKING HOURS : 8:30-17:00, 38.5 hours per week

SALARY : up to 50k (depending on experience)

LOCATION : Aalsmeer, Netherlands

Main Responsibilities :

• Log support requests from customers via phone and email, establishing issue priority
• Assign appropriate engineers or specialists based on customer status to support within suitable timescales
• Prioritize, schedule, coordinate, and escalate service calls within the Help Desk team
• Coordinate with the Operations department to manage parts, ink, and orders to meet engineer and customer needs
• Promote and maintain service contracts with customers
• Support administrative tasks such as call management, invoicing, and job costing
• Follow up on logged calls to ensure tracking, escalation, and resolution
• Communicate with customers to provide updates on their requests
• Coordinate with engineers and support staff to inform and assign tasks
• Handle complex situations calmly and efficiently under pressure

Ideal Candidate :

• Business-level fluency in English and German, spoken and written
• Experience in support administration for complex capital equipment
• Ability to prioritize tasks and communicate professionally with customers
• Proficiency with IT applications such as Microsoft Office and ERP systems
• Teamwork skills and experience liaising with internal departments to enhance customer satisfaction
• Legal right to work in the country; no visa sponsorship provided
• No applications from Working holiday, Graduate, or Student visa holders accepted
• Include the job reference (Ref : IN46524) in your message when contacting us

If your application is successful, you will be contacted within two business days. Due to high application volume, individual feedback cannot be provided.

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