Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Handle privacy inquiries and provide game support while ensuring user rights are protected.
- Arbeitgeber: Join a world-class gaming studio in Frankfurt with top industry developers.
- Mitarbeitervorteile: Enjoy an attractive relocation package and work in a dynamic team environment.
- Warum dieser Job: Be part of a mission to enhance player experiences and ensure data privacy compliance.
- Gewünschte Qualifikationen: Strong communication skills, problem-solving abilities, and a passion for customer support required.
- Andere Informationen: Must be willing to relocate to Frankfurt and have an EU work permit.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
We are seeking a dedicated and detail-oriented Junior Customer Support Representative to join our team in our Frankfurt Studio.
In this role, you will handle privacy related inquiries with precision and compliance, ensuring that the rights and privacy of our users are meticulously protected. Additionally, you will provide crucial game support, troubleshooting technical challenges and improving our player experiences across our gaming platforms.
This role is based on site in our headquarters in Frankfurt, Germany. You will have the chance to work alongside our worldclass team that features some of the best developers in the industry and take advantage of our attractive relocation package.
Responsibilities:
- Handle and resolve a wide range of privacy related matters, including requests for data deletion, access, and portability, while ensuring full compliance with relevant laws.
- Maintain accurate records of all privacy related inquiries and their resolutions.
- Work collaboratively with relevant stakeholders to refine processes concerning the handling of privacy matters.
- Assist customers with technical issues related to game installation, performance, and network challenges.
- Provide timely and effective troubleshooting and problem resolution.
- Address and manage player reports, including in-game issues and bug reporting.
- Collaborate with the development team to relay and troubleshoot technical issues reported by players.
- Respond to general questions and inquiries from our website, ensuring customer satisfaction and engagement.
- Handle customer interactions across multiple channels, including email, chat, and social media.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and update customer interactions and resolutions in the support ticket system.
Requirements:
- Excellent written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Knowledge or interest in data privacy principles and relevant regulations, including but not limited to GDPR.
- Basic technical understanding related to game installation and performance troubleshooting.
- Ability to work independently and collaboratively as part of a team.
- Customer-focused attitude with a passion for helping others.
- EU work permit.
- Willingness to relocate to Frankfurt.
#J-18808-Ljbffr
Junior Customer Support Representative (Onsite in Frankfurt) Arbeitgeber: Crytek
Kontaktperson:
Crytek HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Junior Customer Support Representative (Onsite in Frankfurt)
✨Tip Number 1
Familiarize yourself with GDPR and data privacy principles. Understanding these regulations will not only help you in the role but also show us that you're serious about protecting user rights.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to game installations and performance issues. Being able to quickly resolve these problems will make you stand out during the interview process.
✨Tip Number 3
Practice your communication skills, both written and verbal. Since you'll be interacting with customers across various channels, being clear and professional is key to ensuring customer satisfaction.
✨Tip Number 4
Show your enthusiasm for gaming and customer support. Share any relevant experiences or projects that demonstrate your passion for helping others and your interest in the gaming industry.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Junior Customer Support Representative (Onsite in Frankfurt)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior Customer Support Representative position. Understand the key responsibilities, especially those related to privacy inquiries and technical support, so you can tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your excellent written and verbal communication skills in English, as well as any experience or knowledge you have regarding data privacy principles and technical troubleshooting. This will show that you are a strong fit for the role.
Show Your Passion: Express your customer-focused attitude and passion for helping others in your application. Provide examples of how you've successfully resolved customer issues in the past, whether in a professional or personal context.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no grammatical errors and that your documents are clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
Wie du dich auf ein Vorstellungsgespräch bei Crytek vorbereitest
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for helping customers and resolving their issues. Share examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your customer-focused attitude.
✨Demonstrate Knowledge of Data Privacy
Since the role involves handling privacy-related inquiries, familiarize yourself with data privacy principles, especially GDPR. Be prepared to discuss how you would ensure compliance and protect user rights in your responses.
✨Highlight Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot technical issues or resolved customer complaints. This will showcase your strong problem-solving skills and attention to detail, which are crucial for this position.
✨Practice Communication Skills
As excellent written and verbal communication skills are essential, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to build confidence in your responses during the interview.
