Technical Specialist Service & Product Support Region Northern Germany (m/f/d)

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Technical Specialist Service & Product Support Region Northern Germany (m/f/d)

Together, we move the world. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient, clean combustion engines that also run on hydrogen or synthetic fuels.
MAHLE generated sales of €11.7 billion in 2024. Employing just under 68,000 people at 135 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2024). Join our MAHLE team! #StrongerTogether

Your role

As Technical Specialist Service & Product Support Region Northern Germany (m/f/d) you will be responsible for the technical support of our workshop equipment for wholesale customers and workshops with technical issues.

• Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, e.g. on-site repairs)
• Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
• Support for the sales organization during customer visits and trade fairs
• Expansion of the service network for our products (workshop equipment)
• Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
• Regular reporting of service and aftersales requirements to product management to influence product development

Your knowledge and experience

• Completed training as an automotive technician, master mechanic or a comparable qualification
• Several years of practical experience in the field of workshop equipment and technical service
• Strong customer and customer service orientation paired with a professional, engaging demeanor
• Confident handling of MS Office
• Good written and spoken English skills
• High willingness to travel within the GSA region

#TeamMAHLE is diverse and we see that as a great advantage! We look forward to receiving applications with different experiences, backgrounds and identities.

Haben Sie Fragen?

+49 711 501-13015

Depending on the job profile and personal situation of the employees, MAHLE offers the possibility of flexible working, for example through home office. This is how we support our employees in balancing their professional and private lives.

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: R&D

Department: BU3 Lifecycle and Mobility

Location:

Schorndorf, DE, 73614

Company: MAHLE Aftermarket (DE)

Closing date for applications
Don\’t waste any time, apply while the position is online.

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.

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