Service Operational Excellence Manager (m/f/d)

GEA ist einer der größten Anbieter für die Lebensmittel- und Getränkeindustrie und eine Vielzahl anderer Prozessindustrien. Rund 17.000 Mitarbeiter in mehr als 50 Ländern tragen maßgeblich zum Erfolg von GEA bei – schließen Sie sich ihnen an!

• Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements

• Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage

• Streamline and support optimization of processes across field service, parts supply chain, and technical support

• Lead initiatives to enhance customer satisfaction and address feedback to improve service quality

• Lead projects assigned by Senior Management and promote growth mindset

• Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will be also considered

• Strong ability in strategic thinking and the right mindset to find solutions for complex challenges

• Proven experience in leading complex projects across functions in B2B environment

• Prior experience in service operations or capital goods are beneficial

• Strong interpersonal skills including persuasion and stakeholder relationship-building

• Structured and systematic working approach with excellent communication skills across all organizational levels

• Intercultural experience

• Proficient experience in MSPowerPoint

• Fluent German and English language skills

• Work in a modern, future-oriented, international company

• High degree of personal responsibility

• Flexible working (partly from home)

• Work in a dynamic and flexible team

• Internal and external training opportunities

• Company pension scheme possible

• Occupational disability insurance (without health check)

• JobRad

• 30 days annual leave

• Company restaurant (subsidized)

• Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.)