Senior Service Manager SAP-Basis (m/f/d)*

Senior Service Manager SAP-Basis (m/f/d)*

Successful candidates must be prepared to relocate to the specified job location in the job posting and will be employed directly under the hiring entity’s contractual terms.

This role will be part of the Infrastructure Operations Tower for Group Technology (IT 1.8), which is responsible for delivering stable, cost-effective operational services for IT infrastructure and in-scope applications, including onsite IT and provider management. The Tower focuses on continuous optimisation, standardisation, and automation to enhance service delivery and operational efficiency.

MunichRe is a global market leader in re-insurance, global specialty insurance and digital solutions . New technologies are disrupting the insurance value chain. Our innovative minds in IT spearhead the transformation and make change happen. We support clients with a comprehensive range of insurance and risk management products. Our goal is to become even more digital through the expertise of our IT & Tech specialists, and by leveraging data and insights to support innovation and client service. We are therefore making targeted IT investments and helping our insurance clients and partners to tackle problems in the modern digital world with innovative and forward-looking solutions.

The Senior Project Manager in the Transformation / Strategic Planning department is responsible for driving the implementation of the Purple Transformation Program and responsible for the continuous development of the IT organization according to market trends and business needs. This role involves effective collaboration with stakeholders to execute strategic initiatives that contribute to the overall success of the transformation efforts.

We are looking for a qualified Senior Service Manager for the organisational unit SAP-Basis within Platform Operations, in the Department Infrastructure Operations – Global Operations.

SAP-Basis provides in the majority automatic deployed platforms for SAP systems in a hybrid cloud environment. In this broad and varied field of activity, you will reinforce the global SAP team, participate in group-wide projects and be responsible for the operation of the SAP landscape.

• Management of the operational vendor to maintain a stable environment
• Responsible for the Product Lifecycle of SAP products
• Continuous improvement of the service quality
• Report, forecast and optimize SAP-Basis costs in the cloud and on-premise
• Close cooperation with architecture and engineering
• Managing escalations of the customers
• Responsibility for execution and supporting of audits, compliance and vulnerability related tasks
• Work closely and coordinate with cross-functional IT units, as well as risk management and compliance management

Your profile:

• University degree in a technical discipline or IT-related technical training with several years\‘ professional experience
• Several years\‘ experience with SAP architecture and the operation of SAP related infrastructure solutions, ideally with a knowledge of the areas of server, storage, backup and restore
• Extensive experience in the IT field with in-depth knowledge of IT infrastructure services and cloud technologies
• good understanding of ITLv4 processes or other ITSM best-practices
• Highly service- and customer-oriented and a driver of operational efficiency, coupled with experience in stakeholder management and the management of internal and external interfaces
• Strengths in the areas of planning/organisation, communication and argumentation, a confident manner and a rapid grasp of detail
• Ability to think strategically allied with transfer thinking and cost awareness
• Fluent command of English

Application Instructions

Please apply through our online portal and upload your CV, as well as your academic reference letters, including school certificates, graduation certificates and transcripts of record for any degrees. If applicable, please also submit reference letters from any previous employers or certificates from any other qualifications you may have. We recommend writing a cover letter to tell us more about why the position and Munich Re is of interest to you.

About us

As the world\’s leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Sounds like you? Push boundaries with us and be part of Munich Re.

Our employees are our greatest strength. That’s why we offer them a wide range of benefits. You can find some examples below.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

Rewards & Recognition

• Competitive salary: appropriate compensation for your high level of commitment.
• Retirement provision: state of the art in-house pension solutions.
• Work-life balance: promoting the compatibility of family and work in addition to overall work-life balance.
• Health management: focus on your physical and mental health far beyond legal requirements.
• Hybrid working: living the best of both worlds – we offer you a very flexible approach as well as the opportunity to work from abroad on an occasional basis.

* Munich Re not only stands for fairness with regard to its clients; it is also an equalopportunities employer. Severely disabled candidates will also be prioritized, if equally qualified.

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