Support Specialist, Hospitality (Dutch & English speaking)

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware / software investigation and everything in between.

Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.

What you’ll be doing :

• Working with a truly global, multi-language 24×7 team across APAC, EMEA and NOAM
• Flexibility on working days and shifts (weekends included)
• Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed\’s Gold Class standard for support via phone, chat and email.
• Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Work within our customer support platforms to document, track and resolve interactions
• Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member
• Advocate and promote improvements to our products and services
• Operating within a roster / schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

What you’ll be bringing to the team :

• Previous customer service experience and / or technical support
• Strong attention to detail with an emphasis on providing an exceptional customer experience
• Excellent verbal and written communication skills in Dutch and English
• Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows

Even better if you have, but not necessary :

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms
• Experience or knowledge of the Hospitality industry
• Experience supporting a SaaS product
• Experience supporting an iOS application
• Computer networking experience or interest
• Passion in technology;
• Working knowledge of Mac OS and basic knowledge of HTML / CSS;
• Hospitality experience;
• French or German written and verbal communication skills;

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

Please make sure to apply with a CV in English.

What’s in it for you :

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need – each employee gets access to this platform
• People Experience – Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning : At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office

In short, an opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story.

Hospitality Speaking • Berlin, Berlin, Germany

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