Technical Support Engineer (m/w/d)

OSAPIENS – Join us in building a sustainable future!

At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard. We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.

Your Experience

• Experience in 2nd level technical customer support (API support or similar)
• Previous experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
• Excellent knowledge of the languages REACT or JavaScript
• Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
• Customer-first mentality with inner motivation to solve problems and alleviate conflicts
• Fluency in written and spoken German and English is required

Your Mission

• Deal with customer queries about the functional scope of our mission-critical B2B application
• Independently accept, evaluate and process customer inquiries via our support portal
• Pre-analyze coding and reproduce production issues
• Coordinate troubleshooting and problem-solving with colleagues from the technical departments
• Direct communication with customers regarding feedback or status requests

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