CRM Data Analyst (w/m)

For our client in the Banking industry, we are currently looking for a Senior IT Service Analyst 1st Level
Provide 1st level IT support to customers and acts as a single point of contact, for incident, request and customer service queries, via phone, email, chat or face-to-face
Where necessary escalating issues to the correct resolver group in the Bank.
IT request management and general customer service requests
Assist with coordination of device and software rollouts.
Assist with dedicated VIP/Senior Management support.
Virtual meeting support
Proven experience providing 1st level IT support
Experience supporting virtual meetings
Familiarity with IT request management and customer service platforms
Knowledge of hardware/software rollout coordination