Onsite Support Engineer

Job Description:

Your Job:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade
• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Ensure compliance with industry regulations and company policies.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.

Your profile:

• Proficient in Windows operating systems.
• Technically strong l2-l3 onsite support, preferably market data, but needs to be in a Premium environment due to the clientele, banking VIP or such
• Proven experience as a Trade Floor Engineer or in a similar role.
• Strong knowledge of trade floor operations and technologies.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Should have knowledge on MS Office and Microsoft project
• Fluent in English language.