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- Aufgaben: Help customers with their inquiries and support requests in a dynamic environment.
- Arbeitgeber: Join CUBE Bikes, a leading e-bike brand known for innovation and quality.
- Mitarbeitervorteile: Enjoy flexible hours, competitive pay, and a friendly team atmosphere.
- Warum dieser Job: Gain valuable experience in customer support while working with passionate bike enthusiasts.
- Gewünschte Qualifikationen: Must have strong communication skills and a love for bicycles; English and German required.
- Andere Informationen: Part-time role with around 20 hours per week, perfect for students!
CUBE Bikes is a market leader in Germany in the middle and premium e-bike, mountain bike and road bike segments. The brand is available through specialist retailers in over 60 countries worldwide. Our international growth enables us to continually build on our market position. We stand for innovative technology, the highest quality, teamwork and a people-oriented company culture.
You are in the middle of your studies and would like to strengthen our team in Customer Support (m/f/d) as a student trainee?
Weekly working hours approx. 20 hours.
What we need:
- Processing support requests from end customers (1st level support)
- Documentation of support requests
- Logging of communication processes
- Monitoring open issues (tickets) until final resolution
Who you are:
- High level of service-oriented communication skills
- Affinity with the product bicycle
- Independent, structured and goal-oriented way of working
- Technical expertise is an advantage
- Ability to work in a team
- A good command of English and German
Who we are:
- A challenging (full-time) role with extensive responsibility in a friendly team
- A high degree of independence and flexibility
- A friendly and professional working environment
- A competitive salary
- Varied tasks
If the answer is yes and you are interested in joining a highly motivated team, please send us your application. We look forward to hearing from you.
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Student trainee Customer Support (m/f/d) Arbeitgeber: Mandfauto
Kontaktperson:
Mandfauto HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Student trainee Customer Support (m/f/d)
✨Tip Number 1
Familiarize yourself with CUBE Bikes and their product range. Understanding the different types of bikes they offer will help you communicate effectively with customers and demonstrate your passion for the brand during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves processing support requests, practicing how to handle various customer inquiries and complaints can give you an edge in demonstrating your service-oriented communication skills.
✨Tip Number 3
Showcase your technical expertise. If you have any experience with bike maintenance or technology, be sure to mention it. This can set you apart from other candidates and highlight your affinity with the product.
✨Tip Number 4
Prepare for teamwork scenarios. Since the role emphasizes collaboration, think of examples from your studies or previous experiences where you successfully worked in a team. This will help you illustrate your ability to work well with others.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Student trainee Customer Support (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a student trainee in Customer Support. Highlight your ability to process support requests and document communication effectively.
Tailor Your CV: Customize your CV to emphasize your service-oriented communication skills and any relevant experience with bicycles or customer support. Mention your studies and how they relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss your affinity for bicycles and your structured, goal-oriented work style. Make sure to mention your language skills in English and German.
Proofread Your Application: Before submitting, carefully proofread your application documents. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
Wie du dich auf ein Vorstellungsgespräch bei Mandfauto vorbereitest
✨Show Your Passion for Bicycles
Since CUBE Bikes values an affinity with their products, make sure to express your enthusiasm for bicycles during the interview. Share any personal experiences or knowledge you have about biking, whether it's mountain biking, road cycling, or e-bikes.
✨Demonstrate Service-Oriented Communication Skills
As a customer support trainee, effective communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to listen actively and respond empathetically.
✨Be Ready to Discuss Technical Knowledge
While technical expertise is not mandatory, having some knowledge about bike mechanics or technology can set you apart. Brush up on basic bike components and common issues customers might face, so you can speak confidently about them.
✨Prepare for Teamwork Scenarios
CUBE Bikes emphasizes teamwork, so be prepared to discuss your experiences working in teams. Think of specific situations where you contributed to a group project or helped resolve a conflict, showcasing your collaborative skills.
