Second Level Supporter (m / f / d)

On behalf of our business partner, Randstad professional solutions is currently looking for a qualified 2nd level supporter . Use our service as a springboard into an attractive company in the IT sector in Heilbronn . Apply directly online now – or contact us by phone or e-mail and let our friendly colleagues advise you without obligation. By the way : We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

Here\’s what we offer

• Attractive salary and long-term job security through group affiliation
• Extensive social benefits, including Christmas and vacation bonuses
• Company pension allowance after the end of the probationary period
• Special conditions when purchasing concert tickets, electronic devices, sports equipment and much more
• Regular team events such as summer parties and Christmas parties
• Processing user requests and incidents that are forwarded from the 1st level
• Classifying faults and requests with subsequent resolution of the problems as part of 2nd level support
• Recording and monitoring service tickets
• Managing user support via remote solutions
• Working closely with 3rd level support
• Support with evaluation and project topics
• Contributing to the creation of FAQs, documentation and manuals

Your profile

• Completed training as an IT specialist or a comparable qualification
• Sound knowledge in one or more of the following areas : Client hardware and software, Apple Mac, printers and Office applications
• Good knowledge of German
• High customer and user orientation
• A solution-oriented work approach and service mindset

Second Level Supporter • Heilbronn, Neckar

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