Head of Sales Operations (d/f/m)

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Paymenttools is on a mission to transform the payment landscape for retailers in Europe. With more than 4,4 billion visitors per year in our more than 15,000 REWE Group stores and travel agencies in 21 countries we know exactly what consumers and merchants need when exchanging goods for money. We strongly believe in making payments seamless and invisible, linking them with value added services within the framework of a reliable identity service. Our mantra: #wesolvepayn. We blend cutting-edge technology with stringent security to protect sensitive payment data while nurturing innovation in a cloud-native tech environment.
As Head of Sales Operations (d/f/m) , you will be responsible for the strategic and operational management as well as the continuous optimization of all sales-supporting processes and systems.
Your focus will be on enabling the sales organization through structured, data-driven processes and deep expertise in the areas of payment, acquiring, pricing, and digitalization . In this role, you act as a key interface between Sales, Product Management, Finance, and external partners.
Your Tasks

• Take ownership of the development and optimization of the Sales Operations strategy to increase efficiency, transparency, and scalability.
• Lead and further develop the Sales Operations team in the mid to long term.
• Support the definition and execution of go-to-market strategies.
• Build and maintain a transparent pricing framework, including managing the pricing of payment products (e.g. acquiring, girocard fees, interchange, scheme fees).
• Support contract negotiations with clients and partners in close collaboration with Legal & Compliance.
• Establish and continuously improve commission settlement processes for internal and external sales partners.
• Collaborate closely with Product and IT on the ongoing development of payment processing platforms.
• Oversee clearing processes and coordinate them with Finance & Controlling.
• Manage collaboration with external service providers through a structured vendor management approach.
• Implement and further develop digital sales enablement tools (e.g. CRM systems, offer management, workflow tools).
• Design and implement efficient process management structures, particularly in the context of growing regulatory and market requirements.
• Prepare and analyze sales KPIs to support data-driven decision-making for management.

Your Experience

• Degree in Business Administration, Business Informatics or a comparable qualification
• Several years of professional experience in Sales Operations or a similar role, ideally in the payment or financial services industry
• In-depth knowledge of acquiring, payment facilitator models, girocard fee structures, pricing models, and clearing processes
• Proven experience in designing and managing go-to-market processes
• Strong understanding of contracting and experience working with Legal and Compliance teams
• Excellent analytical skills and a strong understanding of processes
• Familiarity with modern CRM and billing systems; Salesforce knowledge is a plus
• High level of initiative, strong organizational skills, and demonstrated leadership competence

Our Benefits

• Deutschland ticket, subsidized subscription
• 1.000 euro annual learning and development budget + internal training platforms
• Discounts on travel, fashion, technology, and more through our corporate benefits
• REWE discount card for REWE group retailers
• JobRad, affordable bicycle leasing
• Company pension plan
• Insurance services

Perks of Working With Us

• Hybrid working environment
• Flexible working hours that fit your workflow, your time matters
• Language courses (English and German)
• Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence
• Company events including Hackathons and Company Days
• Ask us more about these!

We are looking forward to getting to know you – so, even if you feel that you don’t quite meet all the requirements, but the position still excites you and you think you would love to work with us, please reach out! We would still love to hear from you. We explicitly encourage applicants within groups that are underrepresented in tech spaces as of today. We value all kinds of backgrounds and walks of life.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

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