Field IT Support Engineer

Team Lead at HIREXA Solutions Private Limited

Field Service IT Support:

FTC of one year initially.

Responsibilities include:

1. Workstation services (e.g., desktops, monitors, printers, laptops):

• Breakfix and troubleshooting hardware issues
• Create, test, and develop current workstation images
• Configure new laptops/workstations as assigned
• Provide onsite PC repair, virus and spyware remediation, maintenance, data recovery, networking, and upgrades
• Perform Windows upgrades via SCCM and OS/application deployment
• Troubleshoot Windows, Office products, printers, and fax support
• Manage server and network communications, protocols, security, and network management
• Diagnose DNS/DHCP/VPN issues and end-user network problems
• Coordinate with vendors and managed services for system maintenance and deployment
• Support Active Directory, Group Policy, and hardware configuration
• Install and configure printers and conference room facilities
• Manage hardware lifecycle and spares
• Ensure security compliance and document resolutions in Knowledge Management system
• Act as escalation point for help desk and network issues
• Administer Enterprise Mobility Management (Airwatch, Intune, Azure)
• Maintain ServiceNow ticket queue, resolve Level 1-2 support issues, escalate as needed
• Knowledge of Software Center and Okta usage

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Field Service IT Support (German speaking)

Fachinformatiker (m/w/d) Systemintegration IT-Support

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