(Junior) Customer Support Manager

Your mission As a (Junior) Customer Support Manager , you will be part of our Customer Support team and take care of our German apps, ensuring a smooth and satisfying user experience. Your tasks will include: Serve as the first point of contact for our users, representing our brand with clarity and empathy Handle all user communication exclusively via web forms, ensuring fast and accurate responses Monitor and enforce compliance with internal guidelines to maintain a high-quality community environment Collaborate closely with other departments to optimize workflows and improve processes Track your own performance, manage your workload, and prioritize tasks effectively to meet internal goals and quality standards Your profile You bring first experience in customer support, or you\’ve shown strong interpersonal skills and situational awareness in previous roles Native-level of German with excellent written communication; fluency in English is required You’re interested in technical support environments and context of mobile games Familiarity with helpdesk tools such as Zendesk (or similar) is a plus You have a proactive, solution-oriented mindset and a strong ability to prioritize tasks, manage complex workflows, and drive them to completion You’re passionate about delivering outstanding customer experiences Why us? Work-Life Balance: 30 days of paid vacation. Commuter Benefits: Public transportation tickets provided. Professional Development: Annual education budget of €1,500. Workation Opportunities: Combine work and vacation annually. Wellness: Access to over 7,000 gyms and spas in Germany through Wellpass. Catering: Monthly team lunches, daily fruits, vegetables, and a variety of beverages. Flexibility: Flexible working hours and hybrid work model. Corporate Benefits: Exclusive discounts for major brands and platforms. Diversity: Join an international team with diverse cultural backgrounds. Fun and Games: Socializing area for relaxing activities during the workday. Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany – working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!