Stellenbeschreibung:
Specific Project Focus: Interface to Customer Operations and Customer Experience Management
- Stakeholder Management of Customer Operations demands
- Governance of resolution of customer problems
- Governance of all customer-tickets across different stages
- Demand Management for requirements to enhance observability needed to increase speed of customer problem resolution (tools / automation /network and/or product capabilities)
- KPI Management for Customer Experience
General Focus: Project Management of special project initiatives
- End 2 End management of complex projects within mobile telco domain.
- Escalation management
- Ensures to deliver projects in time, quality and budget
- Managing cross-functional teams
- Management of complex vendor and stakeholder landscape
Profilbeschreibung:
- Several years in telecom networks andin Customer Experience Management
- Proven analytical skills
- Proven senior project management skills
- Senior experience in stakeholder management
- Proven experience in working in complex, multi vendor environment
- Very good knowledge of German and English is essential
Wir bieten:
- Attractive salary
- Strong community of team players
- Trusted working hours with flexible scheduling and the possibility of working mobile up to 40%
- Numerous further training opportunities online and offline
- Discounts on 1&1 products and various leisure activities
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Kontaktperson:
1&1 Telecommunication SE HR Team