Executive Housekeeper (m/f/d) in Wien

Full-Time Permanent 1912 Hotels Executive Housekeeper The Raphael Vienna Hotel – Vienna, Austria

Executive Housekeeper – The Raphael Vienna Hotel (m/f/d) We are 1912 Hotels – a growing international hotel operatorheadquartered in Hamburg, managing a diverse portfolio ofproperties across Europe under leading international brandsand distinctive independent concepts.

The Raphael Vienna Hotel, a member of Radisson IndividualsBoutique, is a contemporary four-star hotel located inVienna's vibrant Mariahilf district.

Featuring 78 guest rooms, the hotel combines modern comfortwith personalised hospitality in one of Europe's mostculturally rich destinations. Its convenient locationnear the Raimund Theater and Vienna's public transportnetwork makes it an attractive choice for both businessand leisure travellers.

At The Raphael Vienna Hotel, we believe that exceptionalhospitality begins with the details. From beautifullypresented guest rooms to immaculate public spaces,our housekeeping department plays an essential rolein delivering a comfortable and memorable guest experience.

We are looking for an experienced, passionate andhands-on Executive Housekeeper (m/f/d) to lead ourhousekeeping operations, inspire the team and ensureconsistently exceptional standards throughout the hotel.

Your Mission

Take overall responsibility for the daily management,organisation and performance of the housekeepingdepartment at The Raphael Vienna Hotel.

Lead, motivate, train and develop the housekeepingteam, creating a professional, supportive andpositive working environment.

Ensure consistently high standards of cleanliness,hygiene and presentation across all 78 guest rooms,public areas and back-of-house facilities.

Plan and coordinate daily housekeeping operations,including room cleaning schedules, staff allocationsand departmental workloads based on occupancyand operational requirements.

Conduct regular room inspections and qualityassurance checks to ensure compliance withRadisson brand standards and internal hotelprocedures.

Work closely with the Front Office departmentto coordinate room readiness, arrivals,departures, priority rooms and specialguest requirements.

Monitor housekeeping productivity, staffinglevels and departmental expenditure whilemaintaining efficient and cost-effectiveoperations.

Manage housekeeping supplies, cleaningmaterials, guest amenities, linen andinventory to ensure appropriate stocklevels and effective cost control.

Oversee linen and laundry operations,coordinating with external serviceproviders where required.

Identify and report maintenance issues,working closely with the maintenanceteam to ensure guest rooms and publicspaces remain in excellent condition.

Ensure all housekeeping procedurescomply with Austrian health, safetyand hygiene regulations, includingthe safe handling and storage ofcleaning chemicals.

Support recruitment, onboarding,staff training and ongoing performancedevelopment within the department.

Handle housekeeping-related guestfeedback and requests professionally,ensuring prompt resolution anda positive guest experience.

Identify opportunities to improveoperational procedures, departmentalefficiency and overall guestsatisfaction.

About You You are an experienced housekeeping professionalwho takes genuine pride in maintaining exceptionalstandards of cleanliness, presentation and guestcomfort. You understand the importance ofconsistency and attention to detail withina quality hotel environment.

You combine strong leadership and organisationalskills with a practical, hands-on approach.You enjoy motivating your team, managing dailyoperational priorities and ensuring that everyguest room reflects the high standards expectedof an internationally recognised hotel brand.

Previous experience as an Executive Housekeeper,Housekeeping Manager, Assistant HousekeepingManager or in a comparable housekeepingleadership position.

Experience working within a four-star hotelor internationally branded hospitalityenvironment would be advantageous.

Strong knowledge of professional housekeepingprocedures, room inspections, cleaningstandards and departmental organisation.

Proven ability to lead, motivate anddevelop a housekeeping team.

Excellent attention to detail and a genuine commitment to deliveringconsistently high quality standards.

Strong organisational and planningskills, including experience managingstaff schedules, workloads andoperational priorities.

Good understanding of inventorymanagement, stock control anddepartmental cost efficiency.

A reliable, proactive andsolution-oriented approach,with the flexibility to supportthe team during busy periods.

Strong communication skills and the ability to collaborate effectivelywith Front Office, Maintenanceand hotel management.

Good German language skills;English and additional languageswould be advantageous.

Familiarity with hotel propertymanagement systems and digitalhousekeeping tools would be beneficial.

A positive attitude, professionalappearance and genuine passionfor hospitality and guest satisfaction.

What We Offer Joining 1912 Hotels means becoming part ofa growing international hospitality groupwhere teamwork, operational excellenceand individual initiative are genuinely valued.

A responsible leadership positionwithin a distinctive four-star hotelaffiliated with Radisson Individuals Boutique.

The opportunity to lead and developthe housekeeping department atThe Raphael Vienna Hotel.

A central Vienna working location,surrounded by the city's vibrantcultural and hospitality scene.

A supportive and professional workingenvironment with a strong focuson teamwork and service excellence.

The freedom to contribute ideas,improve departmental proceduresand make a genuine impacton the guest experience.

A varied and rewarding rolecovering team leadership,quality assurance anddaily hotel operations.

Support from an experiencedinternational hotel management group.

Opportunities for professionaldevelopment and future careerprogression within the1912 Hotels portfolio.

A competitive salary andattractive employee benefits.

A permanent, full-timeemployment opportunity.

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