Cluster Operations Manager (m/f/d)

Company Description

We are storytellers – from tales of wild journeys of discovery across the world at 25hours Hotel The Trip to fascinating experiences of famous personalities at 25hours Hotel The Goldman. For us, the diversity which embodies both of our hotels in Frankfurt is our lifestyle. Pizza Friday fun and a round of crazy golf in the office are part of this, as well as flat hierarchies and the opportunity to get a taste of other departments. We are a young team and we love our friendly, informal culture.

COME AS YOU ARE & SHOW US YOUR VISION…

Job Description

How does your working day look like …

• Working in collaboration with the departmental managers, you’ll manage all the operational departments holistically and take responsibility for their performance.
• You’ll be involved in hotel budgeting, and co-ordinate regular consultations with the departmental managers to progress in-house projects.
• You’ll take care of quality assurance in the individual departments, with the aim of constantly increasing guest satisfaction and loyalty.
• You’ll keep an eye on all the little details that make up the 25hours hotel brand, and see that both rooms and public areas are always in tip-top condition.
• You’ll be on hand both as host and manager, and you’ll be happy to pitch in yourself.
• You’ll recognise talent and, together with the General Manager, you’ll promote it.

Qualifications

Your personality counts more than your CV …

• You’ve had several years of professional experience in a departmental or sector management role and speak English fluently.
• You’re keen to collaborate with our gastro partners, you’re passionate about good food and drinks, and you enjoy discovering new concepts.
• You have extensive experience with rooms and front office and are familiar with the related strategic tasks and operational processes.
• You act as the deputy for the General Manager in their absence, taking on full responsibility in this role.
• You take on regular duty shifts, ensuring smooth daily operations and supporting the on-site teams.
• You can inspire your fellow staff just as you can inspire your guests. In addition, you organise hotel operations according to a routine, and you’re skilled at drawing up staff rosters.
• You’re a doer – and even if you do it wrong sometimes, you openly admit it. You’re not just bringing your abilities, but also your character.

Additional Information

What’s in it for you …

• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee.
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
• Benefit from great offers from our numerous cooperation partners.
• Reconcile your personal situation with work – we are open to part-time employment, mini-jobs, and any other adjustments.
• Be part of our hilarious staff parties and much more …

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