Associate Director - Customer Technology Advisor (CTA) - DWS

Role Overview

Join our dynamic Service Now team as a Customer Technology Advisor and become an integral part of our cutting‑edge Go‑To‑Market team.

As a certified expert in your field, you’ll be at the forefront of revolutionizing technology solutions for our valued customers, with AI at the core.

Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations.

In this role, you’ll be a trusted ally and visionary, delivering differentiated value related to Service Now solutions to our customers.

Through engaging demos and compelling presentations, you will showcase our credibility and authority in the industry, leaving a lasting impression on potential customers.

You have the unique opportunity to join us at a time when you can shape how our consulting practice operates today and evolves for the future.

Responsibilities

• Coordinate the entire pre‑sales process around the Service Now portfolio, ensuring quality and compliance verification while adhering to Kyndryl best practices.
• Support Consulting, Advisory, and Architecture activities across Sales, Pre‑Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners.
• Identify intricate business and technical requirements of customers, leveraging our capabilities to generate winning cross‑practice solutions.
• Leverage extensive technical knowledge and mastery of the practice‑specific domain to develop profitable deals.
• Collaborate with internal and external stakeholders to generate winning responses and create optimal technical solutions.
• Communicate effectively to convey the technical benefits of Kyndryl’s capabilities, matching the unique needs of each customer.
• Build and nurture relationships around Service Now, fostering a collaborative environment where joint solutions are co‑created.
• Develop and deliver compelling demonstrations, proof of concepts, and prototypes to show tangible value.
• Showcase technical prowess backed by external certifications, establishing authority in your field.
• Continuously improve and demonstrate deep end‑to‑end knowledge of the domain and its subdomains.
• Required Skills & Experience
• Deep domain knowledge of services offerings and technical solutions around the Service Now portfolio.
• Proven experience translating distinctive technical knowledge into actionable customer insights and solutions.
• Prior consultative selling experience with a proven track record.
• Externally recognized as an expert in Service Now.
• Excellent customer and presentation skills.
• Excellent German (native speaker or C2 proficiency).
• Preferred Skills & Experience
• Bachelor’s or Master’s degree.
• Experience selling technical services and solutions for multi‑industry customers.
• What You Can Expect

We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow.

Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health.

From day one, you’ll dive into impactful work that powers the systems our customers rely on every day.

You’ll develop in‑demand skills and achieve your ambitions with access to cutting‑edge learning opportunities—certifications with Microsoft, Google, Amazon, coaching, and hands‑on experiences.

You’ll be part of a culture that values empathy, learning, and shared success.

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