Customer Service Specialist France

Customer Service Specialist (m/f/d) France Region / Two-Year Fixed-Term Employment Contract

Are you passionate about delivering outstanding customer experiences and ready to take on responsibility in a sustainable, global organization? Then join our Customer Service team supporting the France region and help shape the future of sustainable packaging solutions.

About the position:

As an important member of our international team, you will be the primary point of contact for our customers, managing inquiries and overseeing the end-to-end order process independently. You will support customers throughout the France region, ensuring an excellent customer experience for both new and existing accounts. Working closely with colleagues in Sales, Supply Chain, Logistics, and Customer Service, you will play a key role in delivering seamless service and building strong customer relationships. By maintaining close contact with your customers, you will develop valuable market insights that help drive continuous improvement and support the growth of our business.

In this role, your responsibilities will be to:

• Take ownership of a dedicated customer portfolio in close collaboration with the assigned Sales Manager.
• Build strong relationships with customers by providing professional support across various communication channels.
• Manage customer inquiries and ensure smooth and efficient order processing from receipt to delivery.
• Coordinate delivery planning, inventory monitoring, and quota management while partnering closely with Sales, Supply Chain, and Logistics teams.
• Keep customers informed with accurate and proactive updates on order and supply status.
• Support customers with basic sustainability and product-related inquiries, helping them make informed decisions.

About you

You communicate confidently in both French and English and thrive in a customer-focused environment. You are passionate about delivering excellent customer service and continuously improving ways of working. You are self-motivated, disciplined and able to work independently and in a team while taking ownership of your responsibilities and results. You maintain professionalism, effectiveness and accuracy and co-operation despite pressure. You are team player who collaborates effectively with others and is both sharing and receiving information.

To succeed in the role, you have at least two years of experience in Customer Service within a multinational environment. Experience working with digital service channels is considered an advantage.

What we offer

You will join a company where sustainability, innovation, and people are at the heart of everything we do. As part of our international team, you'll have the opportunity to make a meaningful impact while developing your career in a supportive and collaborative environment.

• A rewarding role with a high level of responsibility.
• Continuous learning and development opportunities through training programs, digital tools, and modern systems.
• A competitive compensation and benefits package that recognizes your contribution.
• Flexible working hours and a hybrid work model, including two office days per week in Düsseldorf.
• A two-year fixed term employment contract.
• International career opportunities within a global organization.
• A diverse, collaborative, and supportive work environment.
• Meaningful work that contributes to a more sustainable future.
• Exciting challenges and responsibilities in a globally recognized company with a strong reputation in the industry.

Are we sparked your interest, and would you like to take on this challenge together with us? We look forward to getting to know you and discussing how you can contribute to the success of our Customer Service team.

About Stora Enso

At Stora Enso you will join forces with around 19 000 colleagues - a wide range of people with a diverse set of backgrounds and skills, all focused on the potential of biomaterials, paper, packaging and wooden construction. By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow.

Recruitment Process

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process.

Stora Enso is an equal opportunity employer and follows non-discriminatory practices. We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds.

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